Release Notes for Ipswitch WhatsUp Gold v16.2 Service Pack 2
In this File
Release Notes for Ipswitch WhatsUp Gold v16.2
Release information
Product name |
WhatsUp Gold |
|
Version |
v16.2 Service Pack 2 (v16.2.2) |
|
Release date |
January 28, 2014 |
|
New in WhatsUp Gold v16.2 Service Pack 2
This is a WhatsUp Gold v16.2 Service Pack 2 release. The following are new features included in this service pack:
New WhatsUp Gold v16.2.2 Features
- Added support for Cisco WiSM2 (6500 Series) Wireless LAN controller.
- Added support for Cisco Flex 7500 Series Wireless LAN controller.
- Added SNMP performance monitor Plot raw value option to graph the current polled value of an SNMP object compared to the default method of tracking the rate of change over time.
Defects resolved in WhatsUp Gold v16.2 Service Pack 2 (16.2.2)
The following list outlines the defects resolved in WhatsUp Gold 16.2 Service Pack 2 (16.2.2).
Defect ID |
Component |
Issues |
APM-921 |
APM Plug-in |
The "APM Disable Non-Critical Components in Status" option no longer causes errors in APM State Summary reports. |
WUG-7804 |
Active Monitor |
The (NT) Service Monitor Active Monitor can again be used to monitor the Remote Desktop (RDP) service. |
WUG-7820 |
Scheduled Reports |
The Quarterly Availability report now exports with no SQL error in the report. |
WUG-8482 |
Passive Monitor |
The Passive monitor percent variable, %PassiveMonitor.Payload.ifDescr or ifAlias, is now resolved correctly in the email notification subject and body. |
WUG-8797 |
Install |
Resolved the upgrade to WhatsUp Gold v16 issue that caused the following error: EC_DB_SQL_BCP_IMPORT_FAILED. |
WUG-8936 |
Discovery |
The WhatsUp Gold network discovery no longer creates an empty device group with no name when SNMP and VMware credentials are used with all other default scan options set in Smart Scan. |
WUG-9710 |
Device Properties |
The Device Properties Notes tab information is no longer truncated after clicking OK on the Device Properties dialog. |
WUG-9769 |
Install |
The WhatsUp Gold upgrade procedure no longer renames custom Windows accounts for Application Pool Identity which caused 503 Service Unavailable errors. |
WUG-11930 |
Discovery |
Corrected an issue that prevented the discovery engine from initializing in certain WhatsUp Gold configurations. |
Known issues in WhatsUp Gold v16.2 Service Pack 2 (16.2.2)
The following list outlines the known issues in WhatsUp Gold 16.2 Service Pack 2 (16.2.2).
Defect ID |
Component |
Issues |
WUG-12020 |
Browser |
The recent Google Chrome 32.0.1700.76 update does not render a number of the WhatsUp Gold web interface pages correctly, causing a user interface offset that makes some critical content and dialogs unusable. To work around this issue until corrected, use Internet Explorer or Firefox browsers with the WhatsUp Gold web interface. |
WhatsUp Gold v16.2 Service Pack 1
The following released with WhatsUp Gold v16.2.1 is also included with the v16.2.2 release.
WhatsUp Gold Features
- Admin User Login Restrictions have been added to promote single session logins and to control successive log on attempts.
- The Apply Single Session Policy has been added to restrict users from logging in multiple times on multiple devices or using multiple sessions.
- The Apply Account Lockout Policy has been added to control successive log on attempts by denying access after three unsuccessful log on attempts and employing a time-delay control system to prohibit the user from logging on until this time period has expired.
WhatsConfigured plug-in
- Updated WhatsConfigured logging information.
System Requirements
None of the v16.2 system requirements have changed.
Operating system and virtual environment requirements
This service pack does not require or introduce changes to the v16.2 operating system and virtual environment requirements.
Database requirements
This service pack does not require or introduce changes to the v16.2 database requirements.
Web server requirements
This service pack does not require or introduce changes to the v16.2 Microsoft IIS requirements.
Framework and accessibility requirements
This service pack does not require or introduce changes to the v16.2 framework and accessibility requirements.
Web and mobile interface requirements
This service pack does not require or introduce changes to the v16.2 web and mobile interface requirements.
WhatsVirtual supported virtual environments
This service pack does not require or introduce changes to the v16.2 WhatsVirtual supported virtual environments.
Wireless supported devices
This service pack introduces changes to the v16.2 wireless supported devices. Refer to the additional wireless device support in the list above.
Flow Monitor software requirements
This service pack does not require or introduce changes to the v16.2 Flow Monitor requirements.
Poller Requirements
This service pack does not require or introduce changes to the v16.2 poller requirements.
Installing WhatsUp Gold
Note: WhatsUp Gold v16.2 Service Packs supports direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
This release is a full install and may be installed without first installing WhatsUp Gold v16.2. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair and uninstall.
Configuring WhatsUp Event Log Management Reports for WhatsUp Gold
WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.
Troubleshooting
Potential SQL Server Express installation errors
- DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
- A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the
WhatsUpGold_Useraccount on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error. - There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
- Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "
WhatsUp" instance) - Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
- Microsoft SQLServerAgent (for the "
- If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.
Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
- The RPC port (135) is open for connections.
- The DCOM port range is defined and open for connections.
For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.
