Release Notes for Ipswitch WhatsUp Gold v16.2

In this File

Release Notes for Ipswitch WhatsUp Gold v16.2

Release information

Product name	WhatsUp Gold
Version	v16.2
Release dates	v16.2 Service Pack 9 (v16.2.9) March 17, 2015 v16.2 Service Pack 8 (v16.2.8) December 18, 2014 v16.2 Service Pack 7 (v16.2.7) October 7, 2014 v16.2 Service Pack 6 (v16.2.6) August 7, 2014 v16.2 Service Pack 5 (v16.2.5) June 26, 2014 v16.2 Service Pack 4 (v16.2.4) May 8, 2014 v16.2 Service Pack 3 (v16.2.3) March 25, 2014 v16.2 Service Pack 2 (v16.2.2) January 23, 2014 v16.2 Service Pack 1 (v16.2.1) December 03, 2013 v16.2 October 30, 2013

New in WhatsUp Gold v16.2

Ipswitch WhatsUp Gold v16.2 Premium and Distributed editions

Microsoft Windows Server 2012 operating system support.
Microsoft SQL Server 2012 database system support.
In addition to Wireless LAN controllers from Cisco and Aruba, the following devices are now supported:
- Cisco Small Business wireless devices (Cisco WAP321)
- Meru Networks wireless devices
- Ruckus wireless devices
Monitoring
- The File Properties monitor now allows for monitoring the age of a file.
- The File Properties monitor and the Folder monitor support percent (%) variables.
- Cisco Nexus devices
- Improved discovery and monitoring support for pure IPv6 networks. WhatsUp Gold 16.2 fully supports discovery and management of native IPv6 devices, native IPv4 devices, and dual-stack IPv4/IPv6 network environments.
- Added a Windows Performance Counter performance monitor that enables data collection from performance counters exposed by various Microsoft Windows applications. The WhatsUp Gold admin console performance monitor dialog links to a Windows Performance Counter dialog users can use to browse for performance counters on the device for which they want to monitor applications.

APM plug-in

Unix Scripting is now supported for APM SSH actions.
Added a Windows Performance Counter component that enables data collection from performance counters exposed by various Windows applications.
Added six Interface components that can be monitored in APM application profiles:
- Interface Discards In/Out
- Interface Errors In/Out
- Interface Utilization In/Out

Flow Monitor plug-in

Added support for Flow Monitor to accept IPv4 data via pure IPv6 network transported to the flow collector.
The Listener Ports box on the Flow Settings dialog has been changed to the Listener(s) box and now supports the specification of ports and IP addresses on which the Flow Collector should listen for flow information.

WhatsConfigured plug-in

Devices with IPv6 IP addresses are now discovered and display corresponding IPv6 address information.
Expanded manufacture device support to include Brocade/Foundry, Enterasys, HP-3COM, Juniper, and Avaya/Nortel.
The Device Properties - Tasks dialog
- Now includes Import and Export buttons which allow users to import and export configuration files for a device.
- Now includes two new columns for tasks associated with the respective device, the Description column, and the Retain column.
- The View button has been updated for ease of usability. It is now the Edit/View button to reflect its extended functionality which brings up the Edit/View Configuration dialog that allows users to view and modify archived configuration files for the respective device.
Configuration information can be saved using a Retain option, included on the Importing configuration files, to archive and edit configuration archive dialogs. This option allows archives for the task to be saved in addition to other archives for the task.
Configuration change information can now be sent to the email address specified while configuring the Alert Center notification policy applied to a WhatsConfigured scheduled task.
Added support for SCP (Secure Copy Protocol) and SFTP (SSH/Secure File Transfer Protocol). The Tools > File Transfer Settings (previously TFTP Server Settings) dialog now includes tabs for SCP and SFTP servers and clients.
Added two new secure upload scripts (SecureUploadStartupConfig and SecureUploadRunningConfig) that use either SCP or SFTP to upload startup config and running config files to devices.
Added the option to securely restore and upload device configuration files by selecting the Use secure file transfer option on the Restore Confirmation and Configuration Upload Confirmation dialogs.
Updated the WhatsConfigured Custom Script Language:
- Added the @logout command which logs out of the devices on which it issues device commands.
- Added the ReadTimeout variable which specifies how long WhatsConfigured waits to read output after a command is issued.

Defects resolved in WhatsUp Gold 16.2

WhatsUp Gold 16.2 includes defect resolutions from WhatsUp Gold 16.1 Service Pack 1 - Service Pack 5.

Defect ID	Category	Issues
21402	Active Monitor - SSH	Updated an SSH library implementation to correct SSH Active Monitors from yielding unexpected or unknown results.
20171	Active Monitor - SSH	SSH Monitors now work successfully with IPv6 devices.
20172	Active Monitor - FTP	FTP Monitors now work successfully with IPv6 devices.
24056	Performance - Interface	Corrected an issue that caused performance monitor reports to show spikes in interface utilization reports that was inaccurate.
24355	Users	Users no longer experience SQL errors when attempting to delete WhatsUp Gold user accounts after restoring the WhatsUp, Flow Monitor, and Flow Monitor Archive databases.
24453	RemoteDBConfig	RemoteDBConfig.exe now support Microsoft SQL Server 2012.

New in WhatsUp Gold 16.2 Service Pack 1 (v16.2.1)

For more information about the WhatsUp Gold 16.2 Service Pack 1 (v16.2.1) release, see Service Pack 1 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 2 (v16.2.2)

For more information about the WhatsUp Gold 16.2 Service Pack 2 (v16.2.2) release, see Service Pack 2 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 3 (v16.2.3)

For more information about the WhatsUp Gold 16.2 Service Pack 3 (v16.2.3) release, see Service Pack 3 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 4 (v16.2.4)

For more information about the WhatsUp Gold 16.2 Service Pack 4 (v16.2.4) release, see Service Pack 4 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 5 (v16.2.5)

For more information about the WhatsUp Gold 16.2 Service Pack 5 (v16.2.5) release, see Service Pack 5 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 6 (v16.2.6)

For more information about the WhatsUp Gold 16.2 Service Pack 6 (v16.2.6) release, see Service Pack 6 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 7 (v16.2.7)

For more information about the WhatsUp Gold 16.2 Service Pack 7 (v16.2.7) release, see Service Pack 7 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 8 (v16.2.8)

For more information about the WhatsUp Gold 16.2 Service Pack 8 (v16.2.8) release, see Service Pack 8 Release Notes.

New in WhatsUp Gold 16.2 Service Pack 9 (v16.2.9)

For more information about the WhatsUp Gold 16.2 Service Pack 9 (v16.2.9) release, see Service Pack 9 Release Notes.

System Requirements

Operating system and virtual environment requirements

Following are OS environment recommendations:

WhatsUp Gold should be installed on server class OS.
Installing WhatsUp Gold on a domain controller is not recommended or supported.
If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
WhatsUp Gold requires dual-core processors @ 2.4 GHz (min). If you are installing WhatsUp Gold on a Virtual Machine, make sure that your guest VM has at least two CPU cores allocated to it. Refer to additional Hardware requirements guidelines below.

WhatsUp Gold supports the following Windows Server platforms:

Microsoft Windows Server 2012 R2 (support added in 16.2.4)
Microsoft Windows Server 2012
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Server 2008 (32-bit and 64-bit)
Microsoft Windows Server 2003 R2 (32-bit and 64-bit)
Microsoft Windows Server 2003 (32-bit and 64-bit)

Note: For WhatsUp Gold planning purposes, future versions of WhatsUp Gold releases will not support Microsoft Windows Server 2003 R2 or Microsoft Windows Server 2003.

WhatsUp Gold supports the following Windows operating systems, BUT recommends that it be installed on a server class OS:

Microsoft Windows 7 Professional, Enterprise, and Ultimate editions (32-bit and 64-bit)

Database requirements

Important: If you use a remote SQL database, instead of the default Microsoft SQL Server 2008 R2 Express Edition install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: For WhatsUp Gold planning purposes, future versions of WhatsUp Gold releases will not support Microsoft SQL Server 2005.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers:


If you install WhatsUp Gold on:	You have these database options:
	Microsoft SQL Server 2008 R2 Express Edition 32-bit or 64-bit Local	Microsoft SQL Server 2005 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server 2008 or 2008 R2 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server 2012 Standard or Enterprise 32-bit or 64-bit Local/Remote	Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 Enterprise or Datacenter 32-bit or 64-bit Remote only
Windows 7 Professional, Enterprise, or Ultimate
Windows Server 2003 SP2					*
Windows Server 2003 R2 SP2					*
Windows Server 2008 SP2
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2

*Windows Enterprise or Datacenter

Web server requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:	IIS version 6	IIS version 7.x	IIS version 8.x
Windows 7 Professional / Enterprise / Ultimate
Windows Server 2003 SP2
Windows Server 2003 SP2 R2
Windows Server 2008 SP2
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2

IMPORTANT web server requirements for IIS 7.x or 8

The WhatsUp Gold installer automatically installs/enables IIS 7.x or 8 on platforms where it is supported. If needed, you can verify which IIS 7.x or 8 OS features are installed/enabled and properly configured from the Turn Windows features on or off dialog. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x or 8 at a minimum:

Web Server
ASP .NET
Static Content
HTTP Redirection
Default Document

IMPORTANT web server requirements for IIS 6

If using IIS 6 and it is not installed on the WhatsUp Gold server; install IIS 6 prior to installing WhatsUp Gold. The WhatsUp Gold installer then enables IIS 6 features automatically. For additional information about IIS 6 setup, refer to instructions from Microsoft or see using the Installing and Configuring WhatsUp Gold guide.

WhatsUp Gold requires the following web server extension for IIS 6 at a minimum:

ASP .NET

Framework and accessibility requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

Microsoft .NET Framework 4.0, included in installation program.
PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
Microsoft Windows Scripting Host v5.7 (or later).
Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Requirements for Windows 7 / Windows Server 2008 / and Windows Server 2012

The Microsoft .NET Framework option is required; however, the following feature/component options must NOT be enabled in the Microsoft .NET Framework options:

.NET Framework Windows Communication Foundation (WCF) HTTP Activation.
Windows Communication Foundation (WCF) Non-HTTP Activation.

Important: The Microsoft .NET Framework feature/component options listed above may have been enabled automatically at the time the OS was installed. To confirm the features/components are NOT enabled, expand and review the Microsoft .NET Framework options.

To change the features/components if required, access the Microsoft .NET Framework options as follows:

Windows 2008, 2008 R2, or 2012
Open the Server Manager, click Features > Add Features, then select .NET Framework 3.5.x or 4.x. Disable the options described above.
Windows 7
Click Control Panel > Programs > Programs and Features > Turn Windows Features on or off, then select .NET Framework 3.5.x or 4.x. Disable the options described above.

Web and mobile interface requirements

The following web browsers and mobile device interfaces are supported for use with WhatsUp Gold:

WhatsUp Gold Web interface: Microsoft Internet Explorer 9.x, and 10.x; Firefox 17.x; or Chrome 23.x. Newer versions of these browsers will likely support WhatsUp Gold, but may have not been extensively tested.
- APM considerations. The APM plug-in implements client side processing and rendering for reports and other features in APM. Note that the CPU and memory on the client system, used to manage and view APM features, impacts the APM viewing and performance experience.
- Wireless and WhatsVirtual considerations. Canvas technology is used in WhatsUp Gold and is required to view Wireless and WhatsVirtual maps. If using these WhatsUp Gold features, make sure that you use one of the following browsers: Internet IE 10 or later, Firefox 17.x, or Chrome 23.x.
WhatsUp Gold Mobile interface. Mobile Safari 4.2, 5.x; Microsoft Internet Explorer Mobile 6.1.x; or Opera Mini 4.2.

WhatsVirtual supported virtual environments

The WhatsVirtual plug-in supports virtual hosts and virtual machines running on the following virtual environments:

VMware vCenter Server versions 4.0, 4.1, 5.0, and 5.5
VMware ESX versions 3.5, 4.0, and 4.1
VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, and 5.5

Wireless supported devices

Important: Because of the volume of data collected and stored for WhatsUp Gold Wireless, we recommended that you use Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, Microsoft SQL Server 2012 or Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 to store the data collected by WhatsUp Gold. See the Installing and Configuring WhatsUp Gold guide advanced options section for more information.

The Wireless plug-in supports the following wireless devices:

Important: If you are monitoring Cisco Aironet Autonomous access points we recommend that you run IOS 12.3 or newer. Inaccurate data may be report with older IOS versions.

Cisco Small Business wireless devices (Cisco WAP321)
Cisco 3650 Series Wireless LAN Controller with lightweight AP
Cisco 5700 Series Wireless LAN controller
Cisco WiSM2 (6500 Series) Wireless LAN controller
Cisco Flex 7500 Series wireless LAN controller
Cisco Aironet wireless LAN controllers and access points
Cisco Airespace wireless LAN controllers and access points
Aruba Mobility wireless LAN controllers and access points
Meru Networks wireless devices
Ruckus wireless devices

Flow Monitor software requirements

WhatsUp Gold Flow Monitor has the same base system requirements as WhatsUp Gold. In addition, WhatsUp Gold Flow Monitor requires:

WhatsUp Gold Standard Edition, Premium Edition, MSP Edition, or Distributed Edition.
At least one routing device that supports NetFlow versions 1, 5, 7, or 9.
- or -
At least one routing device that supports sFlow versions 2 or 5.
Note: WhatsUp Gold Flow Monitor performs well in most WhatsUp Gold configurations that use the default SQL Server 2008 Express Edition database. However, some data collections, over 10 GB or configurations where data is collected and archived over a long period of time, will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see release notes Database requirements section. Also, please consult Microsoft guidelines for the SQL Server database edition that best fits your requirements.

Hardware requirement guidelines

The following hardware requirements provide minimum suggested guidelines for WhatsUp Gold installations.

Note: Because of enhanced features and capabilities, WhatsUp Gold v15 and prior users may experience increased CPU and Memory utilization with WhatsUp Gold v16 and later.

Note: Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

	100 Devices / 500 Monitors* minimum required	2,500 Devices / 12,500 Monitors* minimum required	20,000 Devices / 100,000 Monitors* minimum required
Processor(s)	WhatsUp Gold: Dual-core (Physical computer recommended)	WhatsUp Gold: Quad-core (Physical computer recommended)	WhatsUp Gold Server: Eight-core Remote SQL Server: Eight-core (Physical computer recommended)
Processor speed	2.4 GHz or more	2.4 GHz or more	2.4 GHz or more
RAM	4 GB	8 GB	WhatsUp Gold Server: 8 GB Dedicated SQL Server: 32 GB (64 GB recommended)
Database type	SQL Server 2008 R2 Express Edition	Dedicated Microsoft SQL Server 2005 / Microsoft SQL Server 2008 or 2008 R2 / Microsoft SQL Server 2012	Dedicated Microsoft SQL Server 2005 / Microsoft SQL Server 2008 or 2008 R2 / Microsoft SQL Server 2012
Hard drive	15 GB or more	OS/Application - 15 GB or more in RAID 1 Database files - 4 x 100 GB in RAID 10	OS/Application - 15 GB or more in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0 For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide
Network interface card	100 Mbps (1 Gbps preferred)	100 Mbps (1 Gbps preferred)	1 Gbps
CD-ROM or DVD-ROM	Required if installing from CD-ROM. Not required for download installations.	Required if installing from CD-ROM. Not required for download installations.	Required if installing from CD-ROM. Not required for download installations.
Video display resolution	1280 x 1024 or higher	1280 x 1024 or higher	1280 x 1024 or higher
Sound card	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions	SAPI-capable sound card required for Text-to-Speech actions
Modem and phone line	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported	Required for pager, SMS, and beeper actions; modem pooling is not supported
GSM modem	Required for SMS Direct actions	Required for SMS Direct actions	Required for SMS Direct actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller Requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server. For more information, see Using additional Pollers with WhatsUp Gold.

	Minimum required for each additional clustered poller
Processor(s)	Dual-core
Processor speed	2 GHz
RAM	4 GB
Hard drive space for application	2 GB
Network interface card	100 Mbps
OS support	See Operating system and virtual environment requirements section above

Installing WhatsUp Gold

Important: Customers with pure IPv6 environments must use offline activation. For more information, access the WhatsUp Gold Customer Portal.

Note: WhatsUp Gold v16.x supports direct upgrade installations from WhatsUp Gold v14.x or v15.x.

Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.

Configuring WhatsUp Event Log Management Reports for WhatsUp Gold

WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.

Troubleshooting

Potential SQL Server Express installation errors

DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the WhatsUpGold_User account on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error.
There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "WhatsUp" instance)
- Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

The RPC port (135) is open for connections.
The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.

Known issues in WhatsUp Gold v16.2

Defect ID	Category	Issues
N/A	Wireless	The Meru SNMP agent collects and updates device statistics every few minutes as opposed to collecting data in real-time as with most devices. This results in Meru wireless device reports cycling and appearing as if there is no activity for a period of time, then updating every few minutes. This is a result of the Meru SNMP agent and outside of WhatsUp Gold configuration options.
24567	Web UI	Users cannot login to AlertFox from WhatsUp Gold v16.2 on Internet Explorer v10.
24600	Install	If you choose the option to uninstall the WHATSUP instance of SQL Server Express 2008 R2 when uninstalling WhatsUp Gold running on Windows Server 2012, the uninstallation of SQL Server Express will fail and display an error about .NET 3.5 Feature being disabled. To prevent the error and successfully uninstall the WHATSUP instance of SQL Server Express 2008 R2, make sure that .NET 3.5 Feature is enabled prior to uninstalling WhatsUp Gold.
24834	Reports	The Top 10 Getting Started workspace reports display duplicate devices after web interface discovery scans complete.
24836	Actions	The Active Script Action fails to compile when the %ActiveMonitor.Payload percent variable is used.

For more information

Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.

Application Help for the console and web interface. The console and web help contain dialog assistance, general configuration information, and how-to's that explain how to use the features. The Table of Contents is organized by functional area, and can be accessed from the main menu or by clicking Help in the console, or the ? icon in the web interface.
Getting Started Guide. This guide provides an overview of WhatsUp Gold, information to help you get started using the application, the system requirements, and information about installing and upgrading. The Getting Started Guide is available on the WhatsUp Gold web site.
WhatsUp Community. WUGspace is a WhatsUp Gold IT community centered around valuable technical content for network engineers, IT managers, Architects, and System Administrators. Visit the community for additional product information and help, learn from other users, submit product ideas, and more. Visit the WhatsUp Gold forum on the WUGspace community site.
Additional WhatsUp Gold resources. For a list of current and previous guides and help available for WhatsUp Gold products, see the WhatsUp Gold web site.
Licensing Information. Licensing and support information is available on the WhatsUp Customer Portal. The web portal provides enhanced web-based capabilities to view and manage Ipswitch product licenses.
Technical Support. Use the WhatsUp Gold Support Site for a variety of WhatsUp Gold product help resources. From here you can view product documentation, search Knowledge Base articles, access the community site for help from other users, and get other Technical Support information. The Support Site is available on the WhatsUp Gold web site.