In this File
Product name |
WhatsUp Gold |
Version |
v14.2 |
Release date |
March 2010 |
Note: When a device is discovered for the first time with Interface Utilization enabled in the discovery role or if the device previously existed with Interface Utilization enabled, the Collect errors and discards data for selected interfaces option is automatically selected.
Licensing
Install
Alert Center
Monitors
Web Interface
Discovery
SNMP MIBs
WhatsConnected plug-in
remote-login-client-settings-user.xml
file.Flow Monitor plug-in
Database Tools (WhatsUp Gold console)
These release notes apply to all editions of WhatsUp Gold. However, some features referenced in these release notes are only available in certain editions. The table below indicates which features are available in each edition.
|
Standard Edition |
Premium Edition |
MSP |
Distributed Edition |
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Application and Hardware Management |
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Monitor Microsoft Exchange |
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Monitor SQL Server and MySQL |
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Monitor applications via WMI |
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Monitor device hardware, such as cooling systems, power supplies, and temperature monitors |
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Monitor printers and APC UPS devices |
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Monitor web content |
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Monitor device network statistics |
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Monitor device file and folder properties |
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Monitor email and FTP servers |
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Monitor wireless access points (WAPs) |
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Monitor Unix/Linux environments over SSH |
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Real-time Monitoring |
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View real-time data about devices in reports |
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Quickly access real-time data via InstantInfo popups |
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Monitor performance data with the Web Performance Monitor |
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View real-time information about tasks running on a device using the Web Task Manager |
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Distributed Monitoring |
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Monitor devices on networks segmented across multiple geographic locations |
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View report data from multiple remote sites from one central location |
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Optional Plug-ins |
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WhatsUp Gold Flow Monitor. This plug-in provides insight into how efficiently your network is performing and how bandwidth is utilized, giving you detailed information to assess network quality of service and quickly resolve traffic bottlenecks. For more information, see the WhatsUp Gold Flow Monitor User Guide on the WhatsUp Gold web site. |
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WhatsUp Gold WhatsConnected. This plug-in is a Layer 2/3 network mapping tool that discovers, maps and documents your network down to the individual port, making it simple to visualize the physical topology and understand device interconnections. For more information, see the WhatsUp Gold web site. |
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WhatsUp Gold WhatsConfigured. This configuration management plug-in automates, and reduces the time and effort required to backup, compare, and upload configuration files for networking devices and alerts when configuration changes are detected. For more information, see the WhatsUp Gold web site. |
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WhatsUp Gold WhatsVirtual. This plug-in lets you monitor virtual environments using WhatsUp Gold. The WhatsVirtual plugin provides WhatsUp Gold with the ability to discover, map, monitor, alert, and report on virtual environments. For more information, see the WhatsUp Gold web site. |
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WhatsUp Gold VoIP Monitor. This plug-in delivers the ability to monitor and report on your network's capacity to support and maintain acceptable performance for VoIP call quality. For more information, see the WhatsUp Gold web site. |
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Access from mobile devices |
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WhatsUp Gold Mobile Access. Allows you to conveniently view your network's status from a mobile device at any time. For more information, see the WhatsUp Gold Mobile Access User Guide. |
WhatsUp Gold software requirements
Important: If WhatsUp Gold is hosted on VMWare ESXi or Microsoft Hyper-V Server 2008, to avoid licensing issues, make sure that you assign a static MAC address to the virtual machine that WhatsUp Gold is operating on.
Important: WhatsUp Gold does not support non-English versions of Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008.
Important: Microsoft .NET Framework 3.5 SP1 is not compatible with Windows SharePoint Services 2.0. If you are running SharePoint Services 2.0, you should not upgrade or install WhatsUp Gold. WhatsUp Gold requires Microsoft .NET Framework 3.5 SP1 and automatically installs this package if not present on the system. For more information about the issue, see the Microsoft Knowledge Base article.
Note: Windows Scripting Host is installed with the Windows operating system. To verify your version, run cscript.exe
at a command prompt. If you need to update Windows Scripting Host, refer to the Microsoft Windows Scripting Host site.
Additional software requirements for WhatsUp Gold Flow Monitor
WhatsUp Gold Flow Monitor has the same base system requirements as Ipswitch WhatsUp Gold v14.2. In addition, WhatsUp Gold Flow Monitor requires:
Note: WhatsUp Gold Flow Monitor performs well in most installations that use SQL Server 2005 Express. However, some large data collections, that require 4 GB of data storage or more or where data is collected and archived over a long period of time, may require MS SQL Server 2005 Standard or Enterprise Edition or Microsoft SQL Server 2008 Standard or Enterprise Edition.
Hardware requirements
|
Recommended |
Required |
---|---|---|
Processor(s) |
WhatsUp Gold: Dual-core |
WhatsUp Gold: Single-core |
Processor speed |
2 GHz or more |
2 GHz |
RAM |
WhatsUp Gold: 4 GB |
WhatsUp Gold: 2 GB |
Hard drive space for application, SQL Server Express Edition dbase application, and supporting framework |
3 GB |
2 GB |
Hard drive space for dbase and dbase logs |
WhatsUp Gold: 8 GB or more |
WhatsUp Gold: 4 GB |
Network interface card |
1 Gbps |
100 Mbps |
CD-ROM or DVD-ROM |
Required if installing from CD-ROM. Not required for download installations. |
Required if installing from CD-ROM. Not required for download installations. |
Video display resolution |
1280 x 1024 or higher |
1024 x 768 |
Sound card |
SAPI-capable sound card required for Text-to-Speech actions |
Not required |
Modem and phone line |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
Not required |
GSM modem |
Required for SMS Direct actions |
Not required |
Note: The WhatsConnected, WhatsConfigured, and VoIP Monitor plug-in system requirements are the same as the WhatsUp Gold requirements. Additionally, the VoIP Monitor requires Cisco IP-SLA compatible devices.
Note: WhatsUp Gold can be installed and will operate on virtual machines powered by 32-bit or 64-bit VMware ESXi 3.0 or later and Microsoft Hyper-V Server 2008, as long as the virtual server's guest OS resources meet that of the WhatsUp Gold system requirements.
Note: You can upgrade from WhatsUp Gold 11.x, 12.x, or 14.x.
Note: This product requires activation; for help activating WhatsUp Gold, go to My Ipswitch Help and Support.
Note: If upgrading to Ipswitch WhatsUp Gold v14.2 from the v14.2 TPP license, use the Ipswitch Activation program (Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License) to deactivate the TPP license, then reactivate with your original WhatsUp Gold serial number.
To install WhatsUp Gold using the default Microsoft® SQL Server® 2005 Express Edition instance:
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.
AutoRun.exe (f
or example, D:\AutoRun.exe
).Click a link to view a Help resource.
Ensure that Hide advanced installation options is selected.
Click Next. The License Agreement dialog appears.
Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
Click Next to continue.
Important: Make sure that you have a large capacity drive selected for data storage. The data files for WhatsUp Gold can reach a maximum size of 22 GB.
Important: During the initial installation, databases are created for WhatsUp Gold Flow Monitor. These initial databases are limited in size, but are increased the first time the Flow Monitor collector initializes. If at least 16 GB of disk space are available when the collector initializes, the maximum size of the Flow Monitor databases is increased to 4 GB each (16 GB total including transaction logs). If less than 16 GB is available, the maximum size of the Flow Monitor databases is limited proportionately to the amount of free disk space. If your license includes WhatsUp Gold Flow Monitor, we strongly recommend that you verify that you have at least 16 GB of free disk space before installing.
The default path is C:\Program Files\Ipswitch\WhatsUp
. We recommend that you use the default path.
Tip: The Program Files directory name may vary if on a 64 bit system (for example, Program Files (x86)
). You can install WhatsUp Gold to a different location. To select a different location, click Change.
After you select the installation directory, click Next.
Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.
The Enable Web Server dialog appears.
Important: You must select a port that is not already in use. If the port you enter is in use, you must enter a different port or stop the service using the entered port before you can continue installing WhatsUp Gold. If you choose to stop the service running on the port you want to use, you must disable it permanently. If you only disable it temporarily, a port conflict will occur the next time the disabled service is started.
After making a selection, click Next. The Specify Web interface Admin account Password dialog appears.
Note: If the Windows firewall is enabled when WhatsUp Gold is installed, the port you specify is opened in the Windows Firewall. This allows other computers on the network to log on to the WhatsUp Gold web interface.
Click Next to install WhatsUp Gold.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.
You can use an existing Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 to store the data collected by WhatsUp Gold. To do this, these requirements must be met:
Important: Make sure that the "master" database for the existing SQL Server database instance that is hosting the WhatsUp database is configured to use case-insensitive collation.
Important: WhatsUp Gold does not support non-English versions of Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008.
(United States) English
. This can be set in the properties for the login used by WhatsUp Gold.If you need assistance configuring or verifying these prerequisites, contact your database administrator or refer to the Microsoft SQL Server documentation.
To install WhatsUp Gold using an existing Microsoft SQL Server:
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.
AutoRun.exe (f
or example, D:\AutoRun.exe
).Click a link to view a Help resource.
Clear Hide advanced installation options. This option's selection must be cleared in order for you to use Microsoft SQL Server as the WhatsUp Gold database.
Click Next. The License Agreement dialog appears.
Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
Important: Make sure that the "master" database for the existing SQL Server database instance that is hosting the WhatsUp database is configured to use case-insensitive collation.
Tip: If you cannot remember your database server's hostname, click Browse to see a list of all database servers detected on the domain. Database servers to which you can connect but which are not configured on the same domain as the computer where you are installing WhatsUp Gold are not shown. The Browse dialog scans your entire domain, so it may take some time before showing you a list of database servers.
Note: If you are using a database instance other than the default instance, you must include the instance name using the format <
Server_Name>\<Instance_Name>
.
Click Next. The Choose Destination Location dialog appears.
The default path is C:\Program Files\Ipswitch\WhatsUp
. We recommend that you use the default path.
Tip: The Program Files directory name may vary if on a 64 bit system (for example, Program Files (x86)
). You can install WhatsUp Gold to a different location. To select a different location, click Change.
After you select the installation directory, click Next.
Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.
The Enable Web Server dialog appears.
Important: You must select a port that is not already in use. If the port you enter is in use, you must enter a different port or stop the service using the entered port before you can continue installing WhatsUp Gold. If you choose to stop the service running on the port you want to use, you must disable it permanently. If you only disable it temporarily, a port conflict will occur the next time the disabled service is started.
After making a selection, click Next. The Specify Web interface Admin account Password dialog appears.
Note: If the Windows firewall is enabled when WhatsUp Gold is installed, the port you specify is opened in the Windows Firewall. This allows other computers on the network to log on to the WhatsUp Gold web interface.
Click Next to install WhatsUp Gold.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.
The installation program can automatically upgrade WhatsUp Gold v11 and later. The installation program delivers new application files and upgrades the database. The installation program automatically upgrades databases on Microsoft SQL Server Desktop Edition, Microsoft® SQL Server® 2005 Express Edition, Microsoft® SQL Server® 2005, and Microsoft SQL Server 2008.
Note: WhatsUp Gold v12.3 or later introduces automatic database upgrades. It is no longer necessary to manually execute SQL scripts to upgrade a non-standard database.
Note: If you are using Microsoft® SQL Server® 2000, you must upgrade to Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 prior to upgrading WhatsUp Gold. Microsoft® SQL Server® 2000 is no longer supported by WhatsUp Gold.
Tip: To upgrade from an older version than WhatsUp Gold v11, you must follow a supported upgrade path. For more information on supported upgrade paths, see the Updating from versions 8.x, 2005, or 2006 to v14.x Knowledge Base article or refer to the WhatsUp Gold Answers repository.
If the database is currently hosted on Microsoft SQL Server Desktop Edition or Microsoft® SQL Server® 2005 Express Edition but you want to migrate your database to Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008, complete the upgrade on the existing database, then follow the steps outlined in the WhatsUp Gold Database Migration Guide.
To upgrade from a previous version of WhatsUp Gold with a local SQL database:
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.
AutoRun.exe (f
or example, D:\AutoRun.exe
).Note: If you upgrade and you are currently managing more devices than your license allows, WhatsUp Gold will not poll your devices after the upgrade until you take additional action. To find out more about how device limits work and to determine if you are affected, see Are you managing more devices than your license allows?.
Click a link to view a Help resource.
Important: During the upgrade process, WhatsUp Gold services and monitoring are stopped.
Click Next. The License Agreement dialog appears.
Click Next. The Back Up Existing Database dialog appears.
Note: If you are upgrading from an installation of WhatsUp Gold 11.x that uses Microsoft SQL Server Desktop Edition as its database, you can select the location where you want to store the backup. For all other upgrades, the backup is made in the default backup location for the database server.
Click Next. The Back Up Web and Report Files dialog appears.
Click Next. The Ready to Install the Program dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.
Alternatively, you can configure Microsoft Internet Information Services (IIS) as the web server for the WhatsUp Gold web interface. For more information, see the Configuring the web server section of the Installing and Configuring WhatsUp Gold guide.
Refer to the topic, Using IIS on Windows XP or Windows 2003, if using the IIS 6 Web server for Windows XP or Windows 2003.
Refer to the topics, Using IIS on Windows Vista or Using IIS on Windows 2008, if using the IIS7 Web server for Windows Vista or Windows 2008.
The files for WhatsUp Gold optional plug-ins are installed automatically with Ipswitch WhatsUp Gold v14.2. Your license file determines whether or not you can access a plug-in.
To update your license or to purchase additional WhatsUp Gold plug-ins, visit the MyIpswitch portal.
Flow Collector Service port number
The default port assigned to the Flow Collector Service is 9999. During installation, Flow Monitor automatically creates an exception for this port on the Windows Firewall if the firewall is enabled. If you change the default port number from the default setting, you need to change the exception port on the Windows firewall to the new port number.
sFlow Configuration
WhatsUp Flow Monitor now supports sFlow version 2 and 5. For more information about configuring sFlow, see sFlow Configuration for Flow Monitor.
The following overview steps are required to implement the WhatsUp Gold VoIP Monitor, refer to Using WhatsUp Gold VoIP Monitor for detailed instructions:
To uninstall Ipswitch WhatsUp Gold v14.2 with Windows XP or 2003:
To uninstall Ipswitch WhatsUp Gold v14.2 with Windows Vista or Server 2008:
You can also run the Ipswitch WhatsUp Gold installation program, then select Remove.
Select one of the following dialog options:
Note: When this option is selected, all WhatsUp Gold, WhatsUp Flow Monitor data, and WhatsConnected configuration data is saved.
Note: When this option is selected, WhatsUp Gold also deletes all remote database data associated with this installation of WhatsUp Gold. Also, when this option is selected, all WhatsUp Gold, WhatsUp Gold Flow Monitor data, and WhatsConnected configuration data is deleted.
WhatsUp
SQL Server 2005 Express Edition instance that was created during the installation. Select this option to remove ALL WhatsUp components from the system. Note: When this option is selected, WhatsUp Gold leaves SOME data behind, such as the \HTML
directory and the \Data
directory for situations where there may be user-modified or user-created files in those directories.
The default port assigned to the Flow Collector Service is 9999. During installation, Flow Monitor automatically creates an exception for this port on the Windows Firewall if the firewall is enabled. If you change the default port number from the default setting, you need to change the exception port on the Windows firewall to the new port number.
Potential SQL Server Express installation errors
WhatsUp
" instance)Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart NT Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
For more Troubleshooting information, see the Troubleshooting section in the application Help or User Guide.
The following are known issues in WhatsUp Gold v14.2:
Actions
Samba75 GSM modem not functional in 64-bit environments with WhatsUp Gold.
About dialog
WhatsUp Gold displays 0 in the About dialog for WhatsConnected limit if the ExportLimit value is Unlimited in license file.
Database Tools (WhatsUp Gold console)
Database restore in WhatsUp Gold console does not stop the API/Failover processes on remote systems for database restores, causing the database restore to fail on WhatsUp Gold Failover editions. To workaround this issue, before starting a database restore, use the WhatsUp Services Controller dialog (Ipswitch Service Control Manager) to stop the WhatsUp API and WhatsUp Failover Manager services on the remote installation of WhatsUp Gold Failover.
Discovery
SSH credentials do not populate in the credentials list when configuring a discovery session. This leads to failed test of any SSH Monitors configured for a device role and subsequently the monitors are not added, even if they normally test good. To work around this issue, SSH credentials need to be added to devices after discovery.
WMI credentials are not applied when a single-device discovery scan occurs from the WhatsUp Gold web interface. Use Discovery from the WhatsUp Gold console to apply WMI credentials correctly.
Web Interface (Flow Monitor)
Top Sender Groups in Flow Monitor require an edit (without any changes) in order to show up in the Interface Details Report list.
Web Interace (Discovery)
When a device responds to VMware credentials during a discovery performed from the web interface, the credential is not displayed in the Device Information section of the console when that device is selected. The credential information displays correctly when the discovery is performed from the WhatsUp Gold console.
Web Interace (Translation)
XLIFF translation file imports are not importing UTF-8 files correctly.
The Saved Results tab in web discovery incorrectly reports the Scheduled column as No when the results are from a scheduled scan.
Performance Monitors
Virtual machines hosted on VMware Host use VMware API to collect data through VMware host, therefore SNMP credential settings are not required for these VMs to poll the Performance Monitor data. As long as the VMware credential for VMware Host and relationship between VMs and the VMware Host is available, these monitors should always work. However, the current discovery design uses Roles and SNMP credentials to check whether these monitors should be selected (or not) when users add devices to WhatsUp Gold. Therefore CPU, Memory, and Disk Performance Monitors for VMs will not be selected in device properties once they are added into WhatsUp Gold from discovery. CPU, Memory, and Disk Performance Monitors should always be checked to make sure they are enabled for VMs hosted on VMware Host.
Reports
Mouse-over hover pop-up information displays an error message for Top Sender Domains and Top Receiver Domain reports when you mouse over the Throughput value.
URL in Recurring Reports opens incomplete web link in Outlook 2003 when launched from Preview Pane.
TFTP Console/Service
The TFTP process does not log Stop/Start events in the Windows Event Viewer.
Welcome Center
Welcome Center does not assign Default action policy to new WhatsUp Gold VMware Host default role.
WhatsUp Gold Failover
Failover Advanced Settings dialog: Clicking the credentials Browse button clears Credentials list. If the Windows Credentials have been set in the Failover Advanced Settings dialog, clicking the Browse button and then closing the browse dialog results in the Primary credentials and Secondary credentials fields getting cleared. This does not remove the credentials selection that have already been made.
In Failover, when one machine or the other is repaired, or the database is restored, all services/processes are stopped on the other machine and are not restarting them when the repair completes. After a repair on a Failover install, users must go to the other machine and manually start at least the API and Failover services (and others, if that machine is supposed to be polling).
WhatsConnected Export
When devices are exported from WhatsConnected to WhatsUp Gold, there are two options in the Export dialog: Create Interface Utilization Performance Monitors and Enable exported Performance Monitors. If both options are selected, after export, only Network devices (Routers, Switches, etc) have Interface Utilization Performance Monitors configured and enabled. All non-network devices (Windows, Linux, Printers, etc) have Interface Utilization Performance Monitors configured, but not enabled. So for all of non-network devices, you must enable Performance Monitors for WhatsUp Gold to collect performance data.
Internet Explorer 8 has some display issues for WhatsConnected web reports.