Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v12 WhatsUp Gold editions What's new in WhatsUp Gold v12 Learning about the WhatsUp Gold new application features Finding more information Sending feedback Gathering and Viewing Network Data Gathering network data Viewing network data Installing and Configuring WhatsUp Gold Installation overview System requirements Installation notes Installing or upgrading Activating WhatsUp Gold for new or upgraded licenses About the Task Tray icon Configuring the database About the SQL Server 2005 Express Database Upgrading the database engine Upgrading the database schema Recovering from a "Version mismatch" error Using an alternative database setup About the Database Utilities Using the database backup and restore backup utility About the database tools Database Performance Tool Database Tools Table Maintenance Configuring the web server Stopping and starting the internal web server About the default SSL certificates Using IIS on Windows XP or Windows 2003 Using IIS on Windows Vista Uninstalling Ipswitch WhatsUp Gold v12 Using Device Discovery About Device Discovery Using the Device Discovery wizard About Device Discovery scan types Using Device Discovery wizard SNMP SmartScan option Example: discovering devices Adding a single device manually Example: manually adding a device to a device group Example: clicking and dragging a device to a device group About Active Discovery Using the WhatsUp Gold Console About the console Organizing Devices, Device Groups, and Maps with drag-and-drop About the Device View About device icons About the Map View Organizing device layout and views Adding annotations to a map About link lines Using attached lines Using the WhatsUp Gold Web Interface Accessing the web interface About the WhatsUp Gold web interface About the GO menu About the Home tab About the Devices tab About the Reports tab About Users About user accounts Creating and modifying user accounts About user rights About group access rights Enabling group access rights Assigning group access rights Propagating group access rights to subgroups Determining the highest right Understanding group access rights and user access right About group access rights and users' home groups About group access rights and dynamic device groups Managing Devices Device overview About the Device View Learning about the Device Properties About General Device Properties About Device Property Performance Monitors About Active Monitor Device Properties About Passive Monitor Device Properties About Device Property Actions About Device Property Credentials About Device Property Polling About Device Property Notes About Device Property Menus About Device Property Custom Links About Device Property Attributes Adding a new device Adding additional network interfaces to a device Adding attributes to a device Adding notes to a device Changing a device IP address Changing a device name Selecting Device Types Configuring Device Types Changing Device Types Using Acknowledgements Acknowledging a State Change Editing multiple devices with Bulk Field Change Using Credentials Creating Custom Context menus Using Device Groups About device groups Creating device groups About Dynamic Groups Building Dynamic Groups About Polling Polling overview Changing how you poll devices Using Maintenance mode Setting how often your devices are polled Stopping and starting polling Stopping and starting polling on a monitor Dependencies overview Setting Dependencies Viewing Dependencies IPX support Using Actions About actions About action strategies About the Action Library About Web Alarms Configuring an action Creating a Beeper Action Creating a Pager Action Creating an Email Action Creating an SMS Action Creating an SMS Direct Action Creating a WinPopup Action Creating a Syslog Action Creating a Text-to-Speech Action Creating a Program Action Creating an Active Script Action Creating a Web Alarm Action Creating a Service Restart Action Testing an action Deleting an action Assigning an action to a device Creating a Blackout Period Percent Variables About action policies Creating an action policy Editing Action Policies Implicit Action Policy Example: getting an Email alert when the Web server fails Using Active Monitors Active monitors overview About the Active Monitor Library Supported Active Monitors Assigning active monitors Assigning an action to a monitor Deleting active monitors Group and Device active monitor reports Example: monitoring network printer toner levels To configure the printer monitor Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Flow Control Keywords Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Send to disconnect examples Regular Expression syntax Text string example Using Telnet to determine "Expect on Connect" string Using the Active Script Monitor Using the Active Script Monitor context object Examples: Active Script Monitor context code Using premium monitors Monitoring a Microsoft Exchange Server How to get started using the Exchange Monitor Configuring an Exchange Monitor Exchange parameters Exchange services Example: Exchange Server monitor Monitoring Microsoft SQL Server How to get started using SQL Server Monitor Configuring an SQL Server Monitor SQL Server Parameters SQL Server Services Example: SQL Server Monitor Monitoring WMI-enabled applications How to use WMI Monitors Configuring a WMI Monitor Example: WMI Monitor Monitoring Mail Servers Configuring an Email Active Monitor Example: Email Monitor Using Passive Monitors About Passive Monitors Assigning passive monitors Configuring Passive Monitor Listeners About the Passive Monitor Library Group and device passive monitor reports Receiving SNMP Traps Using Performance Monitors Performance Monitor overview About the Performance Monitor Library Configuring and enabling Performance Monitors Enabling SNMP on Windows devices Adding monitors to the Performance Monitor Library About performance reporting Custom Peformance Monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Monitoring Performance Data in Real Time About Real-Time Data features Using InstantInfo popups Disabling InstantInfo popups Using Network Tools to view real-time data About the Web Task Manager About the Web Performance Monitor Using Split Second Graph Workspace Reports Using the Performance Monitor workspace report Viewing Real-time Data in Full Reports Using Active Discovery About Active Discovery Configuring Active Discovery Example: configuring Active Discovery Enabling and disabling an Active Discovery task Testing Active Discovery tasks Using Maps Using the Map View About the Map View Using map display options Using Arrange options Organizing devices Using device types Using grid properties Grouping objects Using the lock position Mapping fonts Organizing devices Using link lines Using attached lines Connecting links About unconnected links Showing unconnected links Creating connected link lines Using the Program Options Changing the date and time format Changing how long report data is stored Changing the device state colors or icons Changing clock/regional preferences Using Full Reports Learning about full reports About System Reports About Group Reports About Device Reports List of full reports About report refresh intervals Printing, exporting, and saving full reports Report column sizing and sorting Changing the report date range Adding report to your list of favorites Using Recurring Reports Configuring Recurring Reports Testing Recurring Reports Understanding and Using Workspaces Learning about workspaces About types of workspaces About the Home Workspace About the Device Status workspace About the Top 10 workspace Managing Workspace Views Navigating through workspace views About workspace content Adding workspace reports to a workspace view Using Workspace Reports Learning about workspace reports List of workspace reports About the workspace report menu Configuring a workspace report Moving Workspace Reports within a workspace view Device Group Mini Status workspace report Using SNMP Features SNMP overview Monitoring an SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base (MIB) About SNMP Object Names and Identifiers Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files About the SNMP operations Using a custom name for SNMP device interfaces Configuring a custom name (ifAlias) for an SNMP device interface About SNMP Security Using the Trap Definition Import Tool Using Network Tools About Network Tools Using the Ping tool Using the Traceroute tool Using the Lookup tool Using the Telnet tool Using the SNMP MIB Walker Using the SNMP MIB Explorer Using the MAC Address Tool Using the Diagnostic Tool Using the Web Performance Monitor Using the Web Task Manager Using the Web Task Manager - Process tab Using the Web Task Manager - Performance tab Using the Web Task Manager - Interfaces tab Using WhatsUp Gold Distributed and MSP Editions About the WhatsUp Gold Distributed and MSP Edition About the Distributed and MSP Edition reporting capabilities Installing Central and Remote Sites Step 1: Installing the WhatsUp Gold Central Site Changing the Central Site configuration settings Step 2: Configuring the firewall for Remote Site connections Step 3: Installing the WhatsUp Gold Remote Site Changing the Remote Site configuration settings Step 4: UUsing Reports for WhatsUp Gold Distributed and MSP Edition Workspace Reports: learning about the Central/Remote Workspace Reports Adding Remote/Central workspace reports to your Home Workspace Using the Remote/Central workspace reports Moving and removing Remote/Central workspace reports Managing Workspace Views Full Reports: learning about the Central/Remote Full Reports Using the Remote Site full reports Step 5: Using the Ipswitch Dashboard Screen Manager application Creating and modifying user accounts Learning more about using WhatsUp Gold distributed solution Troubleshooting Troubleshooting your network Database Performance Tool Task Tray Application fails on Windows Vista Connecting to a Remote Desktop WhatsUp Gold engine message Troubleshooting SNMP and WMI connections False negative returned from WMI monitors Re-enabling the Telnet protocol handler Passive Monitor payload limitation Restarting the WhatsUp Gold services from the command line Recommended SMS modems and troubleshooting tips About the Dashboard Screen Manager Ipswitch Dashboard Screen Manager overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Using the SNMP API CoreAsp.SnmpRqst CoreAsp.ComResult CoreAsp.ComSnmpResponse Example scripts using the SNMP API Index