Release Notes for Ipswitch WhatsUp Gold

In this File

Release Notes for Ipswitch WhatsUp Gold 2017 Service Pack 1

Release information

Product name

WhatsUp Gold 2017

 

Version

Service Pack 1

 

Release date

September 13th, 2016

 

WhatsUp Gold Service Pack 1 (17.0.1)

The following released with WhatsUp Gold Service Pack 1 (17.0.1).

WhatsUp Gold Features

Installer

Added language support for the WhatsUp Gold installation program itself for the following languages:

WUG17.0N-SP1-RELEASE NOTES-Installer Language

Added Language Packs for the following languages:

Added the ability to select the language in which the WhatsUp Gold application will be displayed during installation.

WUG17.0N-SP1-RELEASE NOTES-Application Language Packs

Monitoring

Credentials

Discovery

Dashboards

Devices

Device Groups

Reports

Defects resolved in WhatsUp Gold Service Pack 1 (17.0.1)

Defect ID

Category

Issues

APM-1756

User Interface

Corrected an issue which caused node expansion icons to temporarily disappear in the application monitoring tree.

APM-1770

Reports

Corrected an issue preventing the reference SLA line from appearing within the Status Over Time report.

APM-1773

User Interface

Corrected an issue causing application monitoring-specific reports from respecting changes to the selected date range.

FLM-3954

Reports

Corrected an issue preventing the Unclassified Traffic report from successfully filtering reported data by either Application TCP or UDP Unclassified.

FLM-3960

Reports

Corrected an issue preventing the Unclassified Traffic report from displaying Unclassified SCTP and DCCP traffic

FLM-3980

User Interface

Corrected an issue preventing configuration controls from being displayed within the Interface Usage Report Settings dialog.

PFM-22450

Device Properties

Corrected an issue causing the "Copy Device To" function accessible from the device properties dialog to fail.

PFM-22477

Map

Corrected an issue preventing the device information card from populating when a wireless device is selected.

PFM-22478

Log

Corrected an issue preventing the device name/IP address from being displayed properly in the Passive Monitor Error Log if invalid credentials are used.

PFM-22497

Map

Corrected an issue preventing an open device information card from updating when the state of the selected device changes.

PFM-22505
WUG-20284

Actions

Corrected an issue causing percent variables to be unavailable when creating a Log To Text File action. Please note, similar fixes were also implemented for Windows Event Log, SMS Direct GSM Modem, SMS, and Email actions.

PFM-22507

Actions

Corrected an issue preventing the virtual machine browser from launching successfully when adding a VMware action.

PFM-22534

Actions

Corrected an issue preventing the Service Restart Action from working properly.

PFM-22559 WUG-20686 WUG-19542

User Interface

Corrected an issue causing the user interface to display a perpetual ‘spinner’. (Create a new device group, new recurring action)

PFM-22560

Reports

Corrected an issue causing the Windows Service Report to display an incorrect date in the Install column.

PFM-22565

Map

Corrected an issue causing an additional device information card to appear when the virtual overlay is enabled.

PFM-22581

Reports

Corrected an issue causing the Wireless Monitoring dashboard to display different times when comparing charts and associated tooltips.

PFM-22582 PFM-22605

Monitors

Corrected an issue causing some Active Monitor reports to display duration incorrectly when the selected time frame is ‘Today’.

PFM-22593

Map

Corrected an issue preventing the user from successfully deleting devices from WhatsUp Gold via the device information card.

PFM-22597

Reports

Corrected an issue preventing reports applicable to wireless devices from displaying a default selection in the device/group selector when viewed on a custom dashboard view.

PFM-22633

Actions

Corrected an issue causing WhatsUp Gold to generate an error when attempting to acknowledge a running action policy.

PFM-22671

Actions

Corrected an issue causing WhatsUp Gold to generate an error when a user with the ‘Configure actions’ user right enabled attempts to access the action library.

WUG-16633

Monitors

Corrected an issue preventing the disk utilization monitor from collecting data from a device after a single disk is removed from that device or renamed.

WUG-17196

MIB

Corrected an issue which could cause the poller/polling engine from starting if a non MIB file is added to the MIB directory.

WUG-17882

Alert Center

Corrected an issue in which a data entry field did not allow enough characters when configuring a custom performance monitor threshold in Alert Center Libraries resulting in the user potentially having the ability to monitor the counter but unable to be alerted on it.

WUG-18369

Active Directory

Corrected an issue causing active directory groups to be duplicated in the group list.

WUG-18811 WUG-19716

User Interface

Corrected an issue causing some elements of the user interface from being displayed properly when using Firefox. (SNMP MIB manager, Event Log report: Show Top n Items)

WUG-19068

Discovery

Corrected an issue causing discovery to crash when smartscan is enabled.

WUG-19184

Map

Corrected an issue preventing new monitors or credentials from being displayed within pallets on the map views when created via their respective libraries.

WUG-19215 WUG-20624 WUG-20695

User Interface

Corrected an issue preventing the user from successfully closing certain dialogs by clicking the ‘X’ icon and subsequently causing erroneous operation in the application.

WUG-19224

Reports

Corrected an issue preventing the State Change Timeline from displaying Scheduled Maintenance set and reset messages when the selected device goes in to or comes out of maintenance mode.

WUG-19353

User Interface

Corrected an issue preventing all MAC Addresses and prefixes from being deleted when removing in bulk from a wireless client group and using Firefox.

WUG-19416

Discovery

Corrected an issue causing devices to be added to a Discovered Devices Group when a different destination group is selected on the Start/Update Monitoring dialog.

WUG-19561

Discovery

Corrected an issue causing the browser to become unresponsive when discovering more than 2,500 devices using a seed address scan.

WUG-19667

Device Properties

Corrected an issue causing the incorrect time to be displayed in the Device Properties dialog under Sub Roles in the Last Seen column.

WUG-19691

Device Properties

Corrected an issue preventing the device properties dialog from displaying the Last Run time under Configuration Management.

WUG-19705

User Interface

Corrected an issue preventing the user from using the Exclude Rogues control when all rogues are selected in the Wireless Rogues/Clients view.

WUG-19742

Reports

Corrected an issue causing some full screen reports to show the number of records set for their dashboard report counterparts when full screen versions should display the default quantity.

WUG-19745

Devices

Corrected an issue causing WhatsUp Gold to generate an error when the user attempts to remove a device from a group.

WUG-19748

Reports

Corrected an issue preventing the user from selecting a custom date range when viewing the Wireless Monitoring dashboard.

WUG-19945

User Interface

Corrected an issue preventing the My Network Map from being displayed following upgrade when the database contains a large number of devices and groups.

WUG-19974

Reports

Corrected an issue preventing some reports from displaying the WhatsUp Gold server time.

WUG-19982

User Interface

Corrected an issue causing some WhatsUp Gold dashboard reports to disappear after running the VoIP Configuration Utility when configuring the VoIP/IP SLA dashboard view.

WUG-20021

SNMP

Corrected an issue causing the SnmpSpyder.exe and TestSnmpAgent.exe executables to stop operation.

WUG-20037

Reports

Corrected an issue causing the Wireless Monitoring dashboard view to become unresponsive when navigating between virtual and wireless dashboards views.

WUG-20039

Polling

Corrected an issue preventing assigned devices from failing over to load balanced pollers.

WUG-20135

Map

Corrected an issue preventing the device information card from displaying Down active monitors if they are in a custom state.

WUG-20185

Monitors

Corrected an issue causing WhatsUp Gold to generate an error when creating a new active monitor.

WUG-20225

Console

Corrected an issue causing WhatsUp Gold to generate an unhandled exception error in NmConsoleWeb.

WUG-20232

Reports

Corrected an issue preventing the Active Monitor States report on the Device Status view from respecting the device filter applied.

WUG-20233

Monitors

Corrected an issue causing some Active and Performance Monitor dialogs from populating completely.

WUG-20253

User Interface

Corrected an issue affecting performance when attempting to use the device selector and monitoring a large number of device groups.

WUG-20254

Console

Corrected an issue causing some devices to be displayed in the console application, but not in the web interface after upgrading to WhatsUpGold 2017.

WUG-20255

Database

Corrected an issue preventing Microsoft SQL Server 2014 from installing successfully if the default path is not used.

WUG-20356

Monitors

Corrected an issue preventing additional ping monitors from polling their configured IP address.

WUG-20302

Map

Corrected an issue preventing the Fill None control for a rectangle map annotation from working when using Internet Explorer.

WUG-20316

Actions

Corrected an issue preventing the Modem Setup/Port Settings from working properly when configuring a pager action.

WUG-20321

Database

Corrected an issue causing remotedbconfig to abort after entering credentials due to post-installation modifications to the database which were not duplicated for the remotedbconfig utility.

WUG-20328

Installation

Corrected an issue causing WhatsUp Gold to generate errors/exception after installing with Windows Firewall enabled on the server.

WUG-20353

Console

Corrected an issue causing the admin console to display device role in the status column.

WUG-20356

Monitors

Corrected an issue preventing additional ping monitors from polling a device using the configured address.

WUG-20623

Action Policies

Corrected an issue which could potentially prevent the user from setting action policies for devices.

WUG-20626

Reports

Corrected an issue preventing the Wireless: Performance dashboard view from loading.

WUG-20718

User Interface

Corrected an issue preventing the user from naming business hours using special characters.

WUG-20727

Map

Corrected an error causing WhatsUp Gold to potentially generate the following error when selecting devices in the map view: "Failed to retrieve general information".

WUG-20743

Discovery

Corrected an issue causing ‘null’ to be displayed in place of ‘Transitioning’ if the scan is terminated.

WUG-20765

Map

Corrected an issue causing devices to revert to their original positions on the custom map after being edited by the user.

WUG-21122

Device Groups

Corrected an issue preventing Layer 2 groups from recalculating when the definition has changed.

WUG-21135

Monitors

Corrected an issue causing SNMP monitors to report a status of 'Invalid Argument'.

WUG-21486

Discovery

Corrected an issue where VMs managed by Hyper-V VMs were not discoverable.

WUG-21512

Discovery

Corrected an issue preventing the SMIS Agent Active Monitor from being applied to a discovered NetApp SVM when added to WhatsUp Gold for monitoring.

WUG-21526

Traffic Analysis

Corrected an issue causing SNMP monitors to fail when assigned to NTA sources.

WUG-21760

Device Groups

Corrected an issue causing devices to possibly be removed when they are a member of only one device group.

WUG-21856

Device Groups

Corrected an issue causing some static groups to be converted to layer 2 groups following upgrade.

WUG-21863

Discovery

Disabled schedule for the default discovery scan to prevent WhatsUp Gold from finding unwanted devices.

WVRT-3912 WVRT-3913 WVRT-3943 WVRT-3944

Virtualization

Corrected several issues with the Virtual Monitoring dashboard default display settings, devices, and filters.

WVRT-3924 WVRT-3935 WVRT-3945

Virtualization

Corrected several issues with dashboard reports found on the Virtual Monitoring dashboard view related to the reported data not reflecting the current device selection.

WVRT-3936

Virtualization

Corrected an issue causing the Memory Utilization report on the Virtual Monitoring dashboard view to be displayed as a gauge instead of a table.

Known Issues in WhatsUp Gold Service Pack 1 (17.0.1)

The following are known issues in WhatsUp Gold Service Pack 1 (17.0.1)

Category

Issues

Defect ID

Installation/Upgrade

If upgrading WhatsUp Gold during installation a message may appear stating "Installed with errors".  The error details will refer to ‘Failed to unregister assembly" and reference to *.dll files. This is not an issue and will not affect the operation of WhatsUp Gold 2017 SP1.

WUG-21516

Storage Monitoring

WhatsUp Gold 2017 SP1 will not automatically apply the SMIS Agent Active Monitor when NetApp SVNs are discovered. The monitor will need to be manually applied

WUG-21512

Discovery

WhatsUp Gold 2017 SP1 could potentially experience issues editing saved discovery scans and/or credentials if the WebDAV HTTP extension is installed on the WhatsUp Gold server. Disabling the extension should correct the problem.

WUG-20839

System Requirements

Operating system and virtual environment requirements

This service pack does not require or introduce changes to the WhatsUp Gold operating system and virtual requirements.

Database requirements

This service pack does not require or introduce changes to the WhatsUp Gold database requirements.

Web server requirements

This service pack does not require or introduce changes to the WhatsUp Gold Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the WhatsUp Gold framework and accessibility requirements.

Web and mobile interface requirements

This service pack does not require or introduce changes for internet browsers.

Poller Requirements

This service pack does not require or introduce changes to the WhatsUp Gold poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold 2017 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
-WhatsUp Gold v16.3.x
-WhatsUp Gold v16.4.x
-WhatsUp Gold 2016
-WhatsUp Gold 2017

This release is a full install and may be installed without first installing WhatsUp Gold 2017. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, activation, and uninstall.