Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v11 WhatsUp Gold Release Notes v11.0.3 Finding more information Sending feedback Using WhatsUp Gold to Gather and View Network Data Steps to Gathering Network Data Steps to Viewing Network Data Installing and Configuring WhatsUp Gold Installation overview System requirements Installation notes Installing or upgrading About the Task Tray icon Activating WhatsUp Gold Migrating Data from previous versions of WhatsUp Gold MSDE Database Database Utilities Database backup and restore Database tools Database Performance Tool Database Tools Table Maintenance Alternative database setups Using an Existing SQL Server on the same computer Using an Existing SQL Server on a remote computer Installing a New SQL Server Instance on the same computer Upgrading the database schema Configuring the web interface to use IIS Uninstalling Ipswitch WhatsUp Gold v11 About Users in WhatsUp Gold About user accounts Configuring user accounts About User Rights Using Device Discovery About Device Discovery Using the Device Discovery wizard Scan types Using Device Discovery Discover Devices Adding a single device manually Example: manually adding a device to a device group Example: clicking and dragging a device to a device group Using Active Discovery Using the WhatsUp Gold Console About the WhatsUp Gold console Console overview About the Device View About device icons Organizing Devices and Device Groups About the Map View Organizing device layout and views Adding annotations to a map About link lines Using the WhatsUp Gold Web Interface About the WhatsUp Gold web interface Accessing the web interface Navigating through the web interface About Web security Stopping and starting the web server Configuring the web interface to use IIS Managing Devices Device overview About the Device View Learning about the Device Properties About General Device Properties About Device Property Performance Monitors About Active Monitor Device Properties About Passive Monitor Device Properties About Device Property Actions About Device Property Credentials About Device Property Polling About Device Property Notes About Device Property Menus About Device Property Custom Links About Device Property Attributes Adding a new device Adding additional network interfaces to a device Adding attributes to a device Adding notes to a device Changing a device IP address Changing a device name Selecting Device Types Configuring Device Types Changing Device Types Using Acknowledgements Acknowledging a State Change Editing multiple devices with Bulk Field Change Using Credentials Creating Custom Context menus Using Device Groups About device groups Creating device groups Using Dynamic Groups About Group Access Rights Enabling Group Access Rights Assigning Group Access Rights About Polling Polling overview Changing how you poll devices Using the Maintenance mode Setting how often your devices are polled Stopping and starting polling Stopping and starting polling on a monitor Dependencies overview Setting Dependencies Viewing Dependencies IPX support Using Actions About Actions About Action strategies About the Action Library About Web Alarms Configuring an Action Creating a Beeper Action Creating a Pager Action Creating an Email Action Creating an SMS Action Creating a WinPopup Action Creating a Syslog Action Creating a Text-to-Speech Action Creating a Program Action Creating an Active Script Action Creating a Web Alarm Action Creating a Service Restart Action Testing an Action Deleting an Action Assigning an Action to a device Assigning an Action to a monitor Creating a Blackout Period Percent Variables About Action Policies Creating an Action Policy Editing Action Policies Implicit Action Policy About Acknowledgements Example: getting an Email Alert when the web server fails Using Active Monitors Active Monitors overview Using Monitors and Actions About the Active Monitor Library Supported Active Monitors Assigning Active Monitors Deleting Active Monitors Group and Device Active Monitor reports Example: monitoring network printer toner levels To configure the printer monitor Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Flow Control Keywords Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Send to disconnect examples Regular Expression syntax Text string example Using Telnet to determine "Expect on Connect" string Using the Active Script Monitor Using the Active Script Monitor context object Examples: Active Script Monitor context code Using Passive Monitors About Passive Monitors Configuring Passive Monitors Configuring Passive Monitor Listeners Using the Passive Monitor Library Group and Device Passive Monitor Reports Receiving SNMP Traps Using Performance Monitors Performance Monitor overview About the Performance Monitor Library Configuring and enabling Performance Monitors Enabling SNMP on Windows Devices Adding custom Performance Monitors to the Performance Monitor Library About performance reporting Custom Peformance Monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Using Active Discovery About Active Discovery Configuring Active Discovery Example: configuring Active Discovery Enabling and disabling an Active Discovery task Testing Active Discovery tasks Using Maps Using the Map View About the Map View Using map display options Using Arrange options Using device layout Using device types Using grid properties Grouping objects Using the lock position Mapping fonts Organizing devices Using link lines Using attached lines Connecting links About unconnected links Showing unconnected links Using the Program Options Changing the date and time format Changing how long report data is stored Changing the device state colors or icons Stopping and starting the Web server Stopping and starting the web server Changing clock/regional preferences Using Full Reports Learning about full reports About System Reports About Group Reports About Device Reports List of full reports About report refresh intervals Printing, exporting, and saving full reports Report column sizing and sorting Changing the report date range Adding report to your list of favorites Using Recurring Reports Configuring Recurring Reports Testing Recurring Reports Understanding and Using Workspaces Learning about workspaces About types of workspaces Managing Workspace Views Navigating through workspace views About workspace content Adding workspace reports to a Device Status workspace Using Workspace Reports Learning about workspace reports List of workspace reports About the workspace report menu Configuring a workspace report Moving Workspace Reports within a workspace Device Group Mini Status workspace report Using SNMP SNMP overview Monitoring SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base (MIB) About SNMP Object Names and Identifiers About the SNMP operations About SNMP Security Using the Trap Definition Import Tool Using WhatsUp Gold Premium Edition What is in Ipswitch WhatsUp Gold v11 Premium Edition? Monitoring a Microsoft Exchange Server How to get started using the Exchange Monitor Configuring an Exchange Monitor Exchange parameters Exchange services Example: Exchange Server monitor Monitoring Microsoft SQL Server How to get started using SQL Server Monitor Configuring an SQL Server Monitor SQL Server Parameters SQL Server Services Example: SQL Server Monitor Monitoring WMI-enabled applications How to get started using WMI Monitor Example: WMI Monitor Troubleshooting Troubleshooting your network Database Performance Tool Connecting to a Remote Desktop WhatsUp Gold engine message False negative returned from WMI monitors Re-enabling the Telnet protocol handler Migrating from Previous Versions of WhatsUp Gold Information for WhatsUp Gold v8 and earlier users Migration utility Back up the database Data Source Maps to transfer Report of Migration Results Finished Using WhatsUp Gold Multi-Site and MSP Editions About the WhatsUp Gold Distributed Solution Distributed reporting capabilities Installing Central and Remote Sites Step 1: Installing the WhatsUp Gold Central Site Changing the Central Site configuration settings Step 2: Configuring the firewall for Remote Site connections Step 3: Installing the WhatsUp Gold Remote Site Changing the Remote Site configuration settings Step 4: Using Reports for WhatsUp Gold Distributed Solution Workspace Reports: learning about the Central/Remote Workspace Reports Adding Remote/Central workspace reports to your Home Workspace Using the Remote/Central workspace reports Moving and removing Remote/Central workspace reports Managing Workspace Views Full Reports: learning about the Central/Remote Full Reports Using the Remote Site full reports Step 5: Using the Ipswitch Dashboard Screen Manager application Installing the Dashboard compatibility patch Configuring user accounts Learning more about using WhatsUp Gold distributed solution About the Dashboard Screen Manager Ipswitch Dashboard Screen Manager Overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Index