Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v11 About the Ipswitch WhatsUp Gold v11 Premium Edition New in Ipswitch WhatsUp Gold v11 Finding more information Sending feedback Using Device Discovery Using the Device Discovery wizard Scan types Using Device Discovery Discover Devices Adding a single device manually Example: manually adding a device to a device group Example: clicking and dragging a device to a device group Using Active Discovery Using the WhatsUp Gold Console About the WhatsUp Gold console Console overview About the Device View About device icons Organizing Devices and Device Groups About the Map View Organizing device layout and views Adding annotations to a map Using link lines Creating connected link lines Using attached lines Using the WhatsUp Gold Web Interface About the WhatsUp Gold web interface Accessing the web interface Navigating through the web interface About web security Stopping and starting the web server Configuring the web interface to use IIS Managing Devices Device overview About the Device View Learning about the Device Properties About General Device Properties About Device Property Performance Monitors About Active Monitor Device Properties About Passive Monitor Device Properties About Device Property Actions About Device Property Credentials About Device Property Polling About Device Property Notes About Device Property Menus About Device Property Custom Links About Device Property Attributes Adding a new device Adding additional network interfaces to a device Adding attributes to a device Adding notes to a device Changing a device IP address Changing a device name Selecting Device Types Configuring Device Types Changing Device Types Organizing Device Groups Using Dynamic Groups Editing multiple devices with Bulk Field Change Using Acknowledgements Acknowledging a State Change Credentials Overview Creating Custom Context menus About Polling Polling overview Changing how you poll devices Using the Maintenance mode Setting how often your devices are polled Stopping and starting polling Stopping and starting polling on a monitor Dependencies overview Setting Dependencies Viewing Dependencies IPX support Using Actions About Actions About Action strategies About the Action Library Configuring an Action Creating a Beeper Action Creating a Pager Action Creating an E-mail Action Creating an SMS Action Creating a WinPopup Action Creating a Syslog Action Creating a Text-to-Speech Action Creating a Program Action Creating an Active Script Action Creating a Web Alarm Action Creating a Service Restart Action Testing an Action Deleting an Action Assigning an Action to a device Assigning an Action to a monitor Creating a Blackout Period Percent Variables About Action Policies Creating an Action Policy Editing Action Policies Implicit Action Policy About Acknowledgements Example: getting an E-Mail Alert when the web server fails Using Active Monitors Active Monitors overview About Monitors and Actions Using Monitors and Actions About the Active Monitor Library Supported Active Monitors Assigning Active Monitors Deleting Active Monitors Group and Device Active Monitor reports Example: monitoring network printer toner levels To configure the printer monitor Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Flow Control Keywords Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Send to disconnect examples Regular Expression syntax Text string example Using Telnet to determine "Expect on Connect" string Using Passive Monitors About Passive Monitors Configuring Passive Monitor Listeners Using the Passive Monitor Library Configuring Passive Monitors Group and Device Passive Monitor Reports Receiving SNMP Traps Using Performance Monitors Performance Monitor overview Learning about the Performance Monitor Library Enabling SNMP on Windows Devices Configuring and enabling Performance Monitors Adding custom Performance Monitors to the Performance Monitor Library About performance reporting Custom Peformance Monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Using Active Discovery About Active Discovery Configuring Active Discovery Example: configuring Active Discovery Enabling and disabling an Active Discovery task Testing Active Discovery tasks Using Maps Using Map View Using map display options Using Arrange options Using device layout Using device types Using grid properties Grouping objects Using the lock position Mapping fonts Organizing devices Using link lines Using link lines Using attached lines Connecting links About unconnected links Showing unconnected links Creating connected link lines Map View Using the Program Options Changing the date and time format Changing how long report data is stored Changing the device state colors or icons Stopping and starting the secure web server Stopping and starting the web server Changing clock/regional preferences Using Full Reports Learning about full reports About System Reports About Group Reports About Device Reports List of full reports Printing, exporting, and saving full reports Changing the report date range Adding report to your list of favorites Using Recurring Reports Configuring Recurring Reports Testing Recurring Reports Understanding and Using Workspaces Learning about workspaces About pre-configured workspaces Managing workspace views Navigating through workspaces About workspace content Adding workspace reports to a Device Status workspace Using Workspace Reports Learning about workspace reports List of workspace reports About the workspace report menu Configuring a workspace report Moving Workspace Reports within a workspace Device Group Mini Status workspace report Using SNMP SNMP overview Monitoring SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base (MIB) About SNMP Object Names and Identifiers About the SNMP operations About SNMP Security Using the Trap Definition Import Tool Migrating from Version 7 or 8 of WhatsUp Gold Information for WhatsUp Gold v8 and earlier users Import utility Maps to transfer Finished Using Ipswitch WhatsUp Gold v11 Premium Edition What is in Ipswitch WhatsUp Gold v11 Premium Edition? Monitoring a Microsoft Exchange Server How to get started using the Exchange Monitor Example: Exchange Server monitor Monitoring Microsoft SQL Server How to get started using SQL Server Monitor Example: SQL Server Monitor Monitoring WMI-enabled applications How to get started using WMI Monitor Example: WMI Monitor Troubleshooting Database Performance Tool Troubleshooting your network WhatsUp Gold engine message Connecting to a Remote Desktop False negative returned from WMI monitors Re-enabling the Telnet protocol handler Index