Troubleshooting your network

WhatsUp Gold is a tool used to monitor your network. It is up to you to fix the items that WhatsUp Gold brings to light.

The following are questions you should think about while troubleshooting problems detected through WhatsUp Gold.

• Is it the entire subnet, or a single device ?
• Is it the entire device, or a service monitor on the device?
• What type of device is down?

Actions to take

After you have determined the scope of the network problems, one of the following may help you fix the problem.

• If it is the entire subnet that appears to be down, you should check your hub, router, or switch.
• Begin with checking the physical connections of the device to the network and to the power supply. Check the network cables and power cables.
• Check wireless network cards and signal strength.
• Check the Health Detail Report to see if it is a monitor or the device that is down. If it is the device, all of the monitors will appear down.
• Check out the Ping monitor. If it is up, you can be certain that the connection between the network and that device is up.
• If it is a monitor that appears to be down, begin by trying to restart the service on the device the monitor is running on. This is on the actual device itself, not through WhatsUp Gold.