Add Information Manager Sub-Mailbox Responses

How to get here

After creating an Information Manager account, sub-mailbox folders can be created to define different automated responses as described in the automated response from the "main" response.

To create responses using sub-mailboxes:

1. Select the user to associate the sub-mailboxes with in Information Manager.
2. On the User Information Manager page, click Add.
3. In the Sub- area text box, enter a folder name (e.g. prod1).

   Note: Enter only the sub-mailbox name, the sub-mail box will not work if the userid-submailbox (e.g. "info-prod1") is used.

4. Click Enable Information Manager. This will enable access to the other text boxes.

   In the Forwarding Address text box, enter the email address you want email inquiries forwarded to after the automatic response is sent. Leave blank if forwarding is not required, this will leave all requests in the associated mailboxes. Should you want the message to be deleted without any forwarding. Enter as follows: "user-NUL@hostname.com.

   Important:Virtual email domains without IP addresses must enter the full address, as it will authenticate against the primary domain with the full domain address.

5. In the Auto Response Message box, enter the appropriate response message for the sub-mailbox on this account. The first 80 characters entered in the Message box are used as the subject of the message, and are displayed in the subject field.
6. When mail is sent to an Info Manager account, the sender's mail address is listed in a file with the extension .snt in the user's File Directory. To view this file, click the Information Manager Recipients link under Related Tasks at the bottom of the page.

Note: The automatic response message is saved in a file with an .inf extension in the folder of the user's account. If you want to set up the same Info Manager information for multiple accounts, copy the .inf file from one account directory to the directories of other accounts.