Remove an Ipswitch Analytics Agent

Removing an Ipswitch Analytics Agent will remove all installation files, registry keys, shortcuts and the installation directory that were created during installation. The Ipswitch Analytics Server database will still contain all data sent from a removed Agent, and because of that, the removed Agent will continue to display as an option inside the Template Editor's Filter and inside the Rulesets Filter if data exists for that Agent on the Ipswitch Analytics Server.

• To remove an Ipswitch Analytics Agent:

1. Sign in on the Agent machine using an account with administrator privileges.
2. Do one of the following:
   • Open Control Panel > Uninstall and select Uninstall. No further action is required. The Agent removal is complete.
   • Open the Ipswitch Analytics Agent installation file and complete the steps below. Make sure you select the proper install file:
     • 64-bit: Ipswitch_Analytics_Agent64_v1.exe
     • 32-bit: Ipswitch_Analytics_Agent32_v1.exe.

   The installer opens.

3. Click Next.
4. Select Remove and click Next.

   The Installer is ready to remove the Agent.

   Warning: If you proceed to click Remove, the Agent will uninstall and you will NOT be able to cancel it even if you click Cancel on the next screen.

5. Click Remove.
6. When the removal is complete, click Finish.

   Note: If you need to reinstall the Agent on this same machine, you must manually remove the following folder after removal completes: c:\Program Files\Ipswitch\Analytics Agent. If you cannot remove it, terminate any program that may be accessing that directory, such as an antivirus program. If you still cannot delete the directory manually, reboot the machine and delete it after reboot.

If you plan to install an Agent on a different machine that will use the same Agent Display Name as the one you just removed, when installing the Agent select Installing an agent already known to Analytics Server on the screen where you enter the Agent Display Name.