Troubleshooting

Problem: Cannot connect to local mail relay.

Solution 1: Open the "Services" from "Start | Program Files | Administrative Tools". Make sure the "Simple Mail Transport Protocol" service is started and that it is set up to start "Automatically."
Solution 2: Open the "Internet Services Manager" from "Start | Program Files | Administrative Tools". Make sure the "Default SMTP Virtual Server" is NOT "stopped".
Solution 3: Open the "Internet Services Manager" from "Start | Programs | Administrative Tools". Right-click on "Default SMTP Virtual Server" and select Properties. In the General tab make sure the IP Address is set for "All Unassigned".
Solution 4: Go to the command line and type "netstat -a -n". Look for any TCP entries with a local address ENDING with ":25". If there are none, the SMTP server failed to bind to its listening port; reboot the server.
If MOVEit Automation reports that it is sending email OK, but the mail messages are not actually reaching their destination, open the local SMTP server queue folder and look for messages there which correspond with your MOVEit Automation messages. (The queue folder is usually named something like "c:\inetpub\mailroot\queue".)

Problem: Mail is being queued on the local SMTP server and is not being delivered.
Solution 1: Make sure your SMART HOST contains the value which used to be the Email Server field in your MOVEit Automation configuration.
Solution 2: Make sure the "Attempt Direct Delivery" box (near the Smart Host setting) is NOT CHECKED.
Solution 3: Look for entries in your SYSTEM event log from SMTP or SMTPSVC which complain about "DNS" problem. If you see events like these, change the SMART HOST (described above) to an IP address surrounded by square brackets, for example [66.170.5.142].