Dear [Customer_Name],

Thank you for choosing to secure your connection to [Company_Name] with HTTPS.  This document describes what software you may use with our server and firewall changes you may have to make to connect to our server.   

While your files are resident on our server, we use 256-bit, FIPS 140-2 validated AES validated encryption to protect your files from unauthorized use, theft, hacking and/or viewing.  Additionally, depending on the client you choose, you may be able to take advantage of the file integrity and transfer resume features which are native to our HTTPS server.

When you connect to our server, the HTTP over SSL protocol prefers if you connect via hostname rather than by IP address.  Additionally, you must open a single port in your firewall from your client to our server to allow the secure traffic to pass through. 

Firewall Configuration

Please make sure your firewall rules allow the following port to connect from your HTTPS client(s) (e.g. web brower) to the server listed below.

IP Address:  _________________________________
SSH Port:  443 

FTP Client Configuration

To access our HTTPS server, you will need to sign on with a username and password.  These credentials, and a contact person with the authority to reset these credentials, are provided below.  

Hostname:  _________________________________
Username:  _________________________________
Password:  _________________________________
Password Reset Contact:  _________________________________

Recommended Clients

Any web browser which supports HTTP over SSL should work with our server.  However, we recommend the use of the following secure clients if they are available for your operating system.

Internet Explorer – GUI Web Browser, Supports MOVEit Wizard on Windows
Mozilla, Netscape, Opera – GUI Web Browser 
MOVEit Wizard – Windows Browser ActiveX Plug-In (Integrity Checks and Transfer Resume)
MOVEit EZ – Windows Automated Client w/ GUI (Integrity Checks and Transfer Resume)
MOVEit API – Java or Windows Scripting Interface (Integrity Checks and Transfer Resume)
MOVEit “mishell”– Java-Based Command-Line Client (Integrity Checks and Transfer Resume)

File Download

As per our agreement, files with the following characteristics will be made available on our server.  

[Transfer Name #1]
Description: ____________________
Path: _______________________
Filename(s): ______________________
Time Available: ______________________

[Transfer Name #2]
Description: ____________________
Path: _______________________
Filename(s): ______________________
Time Available: ______________________

[Pick phrases from below as appropriate!]
You are expected to delete your files from our server after each successful transfer.  
You will not be allowed to delete your files from our server.  
Your files will be automatically be purged off the system after X days.
When new files are available in these folders, you will automatically receive a “new file” message via email.
An archive copy of your files will be available for X days in the “____________” folder.  

File Upload

As per our agreement, you will upload files with the following characteristics from our server.  

[Transfer Name #1]
Description: ____________________
Path: _______________________
Filename(s): ______________________
Time Available: ______________________

[Transfer Name #2]
Description: ____________________
Path: _______________________
Filename(s): ______________________
Time Available: ______________________

[Pick phrases from below as appropriate!]
We will delete your files from our server after each successful transfer.  
You will not be allowed to delete your files from our server.  
Your files will be automatically be purged off the system after X days.
When you upload files to our server, you will automatically receive a “confirmation” message via email.  
When we download your files from our server, you will automatically receive a “delivery receipt” message via email.  
An archive copy of your files will be available for X days in the “____________” folder.  

Questions 

For additional information, please contact [Contact_Name] at [Contact_Info].