Access Denied

The Sign On page is the first page you see on the MOVEit site. This page contains fields for your Username and Password and a Sign On button to send this information to MOVEit.

If your sign on attempt fails, you will see an error message. If you attempt to sign on too many times in a short period of time you may get locked out of the system altogether. If you need assistance, use the Tech Support link on the Sign On page to contact someone who can help you.

If your sign on succeeds you will be rewarded with a success message.

The page you will see immediately after signing on depends on how you got to the sign on page in the first place. If you clicked a link from your web browser or typed a short URL into your browser, you are now most likely at the Home Page. If you clicked a link from an email notification, you are now either looking at a package or file.

Common Reasons Access is Denied

For security reasons, the same message is displayed to anyone who fails to sign on for any of the following reasons. (You will only be told that access was denied, not why access was denied.)

• Username is incorrect
• Password is incorrect
• Account has been suspended (for too many bad signon attempts, password aging, or manual administrator action)
• Account is not allowed to sign on from this IP address
• IP address has been locked out (for too many bad signon attempts, often with different usernames)
• Client certificate has not been provided when one is required, or a bad client certificate has been provided

Return to Sign On Help.