Upgrading to 8.3

The upgrade to MOVEit v.8.3 requires that you have a new license file. License keys from previous versions will no longer work.

To get a new license file, go to the Customer Portal to manage and download your licenses. If you do not have access, click the New User? link to register. Watch the Overview Video for instructions on how to use the My Licenses tab after you've logged in. If you have difficulty gaining access to the Customer Portal or downloading your updated license, please create a case through the Customer Portal (located under My Cases) or use the form at: Ipswitch MOVEit Support.

Note: To upgrade to MOVEit DMZ v.8.3, your current installed version of MOVEit DMZ must be v.6.5 or later.

Note: Back up your existing license file before upgrading. If you need to rollback you will need to reapply your old license file. To locate your existing license file, follow the steps in this KB article.

Note: Many custom templates that were installed for previous versions of MOVEit DMZ can cause most web interface pages in MOVEit DMZ 8.1 and later to not function properly. If your MOVEit DMZ installation relies on custom templates, see the KB article: How can I tell if my MOVEit DMZ installation relies on custom templates? This article includes instructions for updating your custom templates. If you are not sure whether your installation relies on custom templates, the article shows you how to find out.

Licensees

Users who are licensed for one or more of the MOVEit products can upgrade, at no additional cost, under their prepaid maintenance coverage. Copies of the v.8.3 products will be placed on the Ipswitch Customer Portal, and email notifications will be sent to the designated technical contacts at select licensees.

Onsite Evaluators

Users who are doing an onsite evaluation of one or more of the above MOVEit products can upgrade to v.8.3, at no additional cost, after it is commercially released. Copies of v.8.3 will be placed on the Ipswitch Customer Portal, and email notifications sent, so that onsite evaluators can login, download, and install the product. If a new evaluation license is needed in order to evaluate v.8.3, then onsite evaluators can request one from their Ipswitch sales representative.

Online Evaluators

Users who are conducting an online evaluation of MOVEit will have their evaluation account automatically upgraded to v.8.3 by MOVEit support staff, at no additional cost, after it is commercially released. Online evaluators can contact their Ipswitch sales representative to request an extension of their evaluation in order to consider v.8.3.