Reply to Packages

As a guest user recipient, you can reply to a package, sending a note and different files back to the sender. This works like sending an email with attachments.

1. While viewing a package, click Reply (or Reply All if available). The Send a package page opens, with the original sender named at the top.

   

2. Review the information, and optionally, enter your own Note.

   The From field shows your email address.

   The Subject field shows the original subject preceded by "Re:".

   The Note field shows the note from the original package, with each line marked with the > character. You can add a note for the original sender.

   If your organization allows it, an HTML rich text editor is available to users of Internet Explorer, Firefox, and Mozilla browsers with JavaScript enabled. You can change the font, size, alignment, and color of the note content, format lists, and include links.

   You might also have a Check Spelling button available.

3. Optionally add files. How you add files depends on whether you have enabled a wizard. See Configure the Upload/Download Wizard to learn about the benefits of using the wizard, and how to install and enable it or disable it if necessary.
   • No wizard enabled: Click Choose File or Browse, select one file, and then click Upload. To add multiple files to the package, click Add another file.
   • Wizard enabled: Click Launch the Upload Wizard, and drag and drop or browse for files. For example, JavaScript wizard:

     

4. Select options for this package. These options might include any of the following fields:
   • Secure the Note. When selected, note text is handled securely, excluding it from the notification email.
   • Delivery Receipt(s). You receive a notification email when each recipient reads the package, and when a recipient downloads a file.
   • Prevent "Reply All". Prevents recipients from selecting Reply All to the package.
     • Prevent all replies. Prevents recipients from replying to the package.
   • Limit downloads to nn per file. Maximum number (nn) of times a recipient can download a given transferred file. Specify a number.
   • Package will expire after nn days. Number (nn) of days that the package is available to recipients.
5. If an option has been locked by the administrator, the value appears, but you cannot change it.
6. Click Send.

   A package notification email is sent to the original sender.