SSL - Client Certs - IIS Configuration

MOVEit Transfer relies on Microsoft's IIS server to provide HTTPS connection services. Therefore, MOVEit Transfer must also rely on IIS to also provide client certificate functionality.

MOVEit Transfer users must use client certificates that are trusted or stored in the Microsoft Certificate Trusted Root store, but the MOVEit Transfer certificate management interface usually takes care of this requirement behind the scenes. This section focuses on the IIS settings that the MOVEit Transfer installation/upgrade toggles to turn on client certificate support (by default) and a second supported option.

IIS Set to Accept Client Certs on Some Files

The MOVEit Transfer web interface supports client certificate authentication as soon as it is installed or upgraded to version 4.0 or higher. No manual changes to IIS are required; the installation/upgrade program sets the necessary IIS settings behind the scenes.

Authentication requirement flags on individual user accounts control whether client certificates are required and what client certificates can be used for authentication. (See Web Interface - Users - Profile for more information.)

Advantages/Disadvantages

• Advantage: Requires no additional set up or administrative work.
• Advantage: Easy to use when migrating users to client certificate environment.
• Advantage: Backwards compatible with existing clients and processes.
• Disadvantage: Auditors may prefer the Require client certificates box on IIS is checked.

humancc.aspx and machinecc.aspx

By default, MOVEit Transfer sets the Accept client certificates flag on two files: humancc.aspx and machinecc.aspx. The "cc" in both files stands for "client certificate."

All web browser sessions must authenticate through human.aspx and all other clients must authenticate through machine.aspx. When a user attempts to authenticate through either human.aspx or machine.aspx and MOVEit Transfer notices that the user's account requires client certificate authentication, MOVEit Transfer will automatically redirect the user's session to humancc.aspx or machinecc.aspx. At this point the user will be prompted for client certificate credentials (if using a web browser) or client certificate credentials will be consumed (if using another client). No "second sign on page" is presented; from the user's perspective the entire sign on operation requires only a single submission.

No other files or folders are marked to "Accept client certificates". Access to MOVEit Transfer resources is only possible after a user authenticates with any required client certificates, so only the authentication gateways need to be marked to Accept client certificates.

Site-wide "Accept Client Certificates" Flag (Don't Set It!)

Do not set the site-wide Accept client certificates flag on your MOVEit Transfer IIS website. This configuration is not supported and is not necessary to require individual MOVEit Transfer users to use client certificates while authenticating.

Two signs that someone may have flipped the site-wide Accept client certificates on your moveitdmz IIS site are:

• Your IE users are prompted with a mysterious and empty dialog box when they connect to MOVEit Transfer. The empty box is IE's unusual way of telling the user that the site they connected to asked for a client certificate (that's what the IIS Accept flag does) but that the user doesn't have any client certificates that would work with the site.
• All file transfers stop working and all FTP and SSH signons are rejected.

IIS Set to Require Client Certs on Most Content

Setting the IIS site flag to Require client certificates is usually not necessary and is generally not recommended unless it is absolutely required. A large amount of work is required by administrators, end users and operators of remote systems; a better choice is the MOVEit Transfer application-level client certificates.

Furthermore, the Require client certificates flag is only supported by MOVEit Transfer software under Windows Server 2003.

Advantages/Disadvantages

• Advantage: Auditors may like that the Require client certificates box on IIS is checked.
• Advantage: No one can sign on from a remote location without using a client certificate. (No exceptions.)
• Disadvantage: Admin users will lose remote access if they no longer have a valid client certificate.
• Disadvantage: Requires additional set up and administrative work.
• Disadvantage: Makes migrating users to client certificate environment tough.
• Disadvantage: Not backwards compatible with existing clients and processes.

Extra Localhost-Only IIS Site

The MOVEit Transfer FTP, SSH, ISAPI and related services often communicate with the core MOVEit Transfer application through HTTP/S-based XML transactions. To allow this conversation to continue in a Require client certificates environment, you must make a copy of the original moveitdmz IIS and set it to listen for localhost connections only.

To set up this extra site and configure MOVEit Transfer to use it in the context of setting the IIS site-wide Require client certificates flag, use the following procedure.

1. Open the IIS manager and Export the moveitdmz IIS site.
   • Right-click your existing MOVEit Transfer site
   • Choose All tasks and then Save configuration to file
2. Import the site you just exported and click through the duplicate name warning. (This warning is harmless and will allow you to import the site anyway.)
   • Right-click the Web Sites heading
   • Choose New and then Web site from file
   • Browse to the file created in step 1
   • Click on the Read file button, select the site name and click OK
3. Rename the new site. (The duplicate name situation will be harmful if you leave it.)
4. Open the new site and perform these steps in this order:
   • Set client certificate requirements to Ignore
   • Uncheck the 128-bit SSL requirement box, if checked.
   • Uncheck the Require SSL, if checked.
   • Remove any server certificates associated with the site.
   • Bind the site to 127.0.0.1 only (no host headers) and clear out the SSL port. Fill in the (non-SSL) port with a value of 80 if it is not currently populated.
5. Open the original moveitdmz site and make sure it is not explicitly bound to 127.0.0.1.
6. Open the MOVEit Transfer Configuration utility, go the Paths tab and set the machine URL to http://localhost/machine.aspx.
7. At this point you can turn on the Require client certificates option on the moveitdmz site. If you are prompted, you should override settings on all folders and files except those listed in the "Exceptions" section below. Make sure that the file security setting for humancc.aspx and machinecc.aspx is to require SSL and to require client certificates.
8. Make sure that both sites are started.
9. Test with the MOVEit Transfer Check utility (may skip some tests) and later with live client sessions to make sure everything still works.

Exceptions

Although the default client certificate property on your moveitdmz IIS site will be set to Require..., the following folders must always be marked Ignore client certificates to support the use of the Java Upload/Download Wizard.

• MOVEitISAPI: The Ignore client certificates checkbox must be checked to avoid client certificate complications when using the Java Upload/Download Wizard. It is safe to do this because this file transfer facility will not grant access to files unless a session was previously authenticated
• Java: The Ignore client certificates checkbox must be checked to avoid client certificate complications when using the Java Upload/Download Wizard. This folder is the home of the Java Upload/Download Wizard applet that is downloaded and run by web browsers. It is safe to do this because the contents of this folder are publicly available from any other MOVEit Transfer server.
• Images: The Ignore client certificates checkbox must be checked to avoid client certificate complications when using the Java Upload/Download Wizard. This folder is the home of the images used in the Java Upload/Download Wizard applet. It is safe to do this because the contents of this folder are publicly available from any other MOVEit Transfer server or publicly available to anyone with access to the (public) MOVEit Transfer sign on page.

The MOVEit Transfer installation and upgrade programs will reset Ignore client certificates on these folders automatically when they are run. (However, Repair installation actions will not reset these parameters.)

Reverting from "Require..." to "Accept..."

To revert from Require... to Accept..., the easiest way to proceed is to set the IIS site-level client certificate requirement from Require... to Ignore... and then force a MOVEit Transfer upgrade (not just a "repair") to reset the appropriate properties on other elements in the IIS web site. You can find tips on how to perform a MOVEit Transfer upgrade at the MOVEit customer portal.

Otherwise, set the IIS site-level client certificate requirement from Require... to Ignore... (while choosing to override all subfolders) and then set the Accept client certificates flag on the humancc_aspx and machinecc_aspx files as shown here:

After completing either procedure, you may also wish to delete the extra localhost IIS site that setting the site-wide Require... flag requires. You may also need to change the Machine URL on the Paths tab of the MOVEit Transfer Config Utility if your moveitdmz site is bound to a specific IP address.