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Get Technical Support

This section can point you to the best resources when you have questions or need assistance with MOVEit Transfer.

MOVEit Community Discussion (get answers to your questions)

To ask a question about MOVEit, check out our Community site.

Join a Discussion on our community site.

  • Browse answers to questions already asked by the Progress Community.
  • Follow or contribute to a discussion
  • Ask a question
  • Create a Progress ID

Progress Community of Users (Ask a Question highlighted)

In-Product Help

MOVEit Transfer provides sign-on help as well as in-product help for properly authenticated user roles.

Help Provided

WebUI

Web UI Sign-on help

Help

  • Available prior to sign-on.
  • Available to all unauthenticated users.
  • Links to community resources.
  • Org contact information.
  • Privacy policy and EULA information.

WebUI Sign-on Help (highlighted)

In-Web- UI Help

  • Available after user sign-on (authenticated users).
  • Guide/content specific to user role.
  • Links to community resources.
  • Org contact information.
  • MOVEit Transfer Server version, privacy policy and EULA information.

Help for Authorized Users

Learn More links

Available for both sign-on and in-product use cases.

In-app Learn More Links

In-product (WebUI) Links to Support/Doc/Community Resources

The WebUI Technical Support page provides build information and helpful links to the online guide and the online community of MOVEit Transfer and Progress users.

Technical Support Page (pre sign-on shown)

Note: The sections that appear depend on how the Technical Support page is configured for your organization.

  1. Click MOVEit Transfer Help.

    The latest help guide displays.

  2. Click MOVEit Community to view, search, and contribute to the body of Progress/MOVEit community knowledge.

The technical support page provides a contact and email address.

Note: The email address might not be encrypted. If your inquiry is sensitive, use Ad Hoc transfer, a secure web form, or other secure channel.

Contact Information

MOVEit Transfer has Contact information configured by your SystemAdmin. Typically, this is configured when your MOVEit Transfer gets created.

Current Environment

This section provides information about the site software, your browser, and your address, that might be useful to technical support when solving a problem.

Other information that appears on the Technical Support page depends on your permissions level:

Note: The Current Environment section is visible only to authenticated users.

Admins can change the information on the Technical Support page online, from their Home page > SETTINGS > Appearance > Info > Tech Support.