Why isn't the Ad Hoc Transfer Plug-in for Outlook sending files?

If you compose a secure transfer and click Send, but your files do not transfer:

• Ensure that your computer has a network connection.
• Ensure that the MOVEit Connector is running and connected.

  To verify your connection status to the MOVEit server, hover the mouse cursor over the MOVEit Connector tray icon. You have a good connection if the notification reads MOVEit Connected OK.

• Ensure that you sent the file in MOVEit Send mode.
• Ensure that you have not attached more files than the maximum size allowed for all files.
• You might need to reconnect to the MOVEit server if you have a good connection to the server and are still not able to send secure transfers.

  When your Administrator changes MOVEit server settings, the MOVEit Connector must reconnect to the server before you can send files. Although the MOVEit Connector automatically refreshes the connection to the server (the default is every 10 minutes), you can manually refresh your connection at any time.

  To manually reconnect to the MOVEit server, right-click the MOVEit Connector tray icon and select Reconnect. Once the MOVEit Connector finishes reconnecting, try sending the secure transfer again.