WhatsUp Gold Poller installation and configuration

Prior to installing the poller on your desired network machine, you must first configure WhatsUp Gold to recognize the poller using the Polling Configuration Library. The Polling Configuration Library displays all pollers configured for use with WhatsUp Gold.

To add a poller that will be installed on your network to the Poller Configuration Library:

1. Access the Polling Configuration Library from the WhatsUp Gold web interface, by navigating to Admin > Polling.
2. Click New.
3. Enter a Name and Description for the poller.
4. To enable the poller, select Is Enabled.
5. To use this poller for load balancing, select Use for load balance.
6. Click OK.

To install a poller on another network machine, you must obtain the install file from the Download Now link on the WhatsUp Gold support site (Start > All Programs > Ipswitch WhatsUp Gold vX > Get Remote Poller).

The following are prerequisites for installing an additional poller on your WhatsUp Gold system:

• Local admin privileges for the host machine are required to install the WhatsUp Gold poller.
• The Windows account from which you install the poller must have a known password. You will be prompted to enter this password during the poller installation process.

Note: After a poller is installed on a remote machine, you can modify the poller User name and Password in the Windows Credential Manager, accessible via the Windows Control Panel. Ensure you log in to this machine using the same user credentials used during the poller installation. You can also run the remote machine poller install program (repair install) on the target poller system to change the user name and password.

• .NET 4.x is required for installation and is available to install if not already installed on the host machine. If prompted to allow .NET 4.x installation, click Yes.

Note: System polling and reporting times are based on the WhatsUp Gold system clock and time-zone settings.

To install the WhatsUp Gold poller:

1. Double-click the executable file. If the Open File - Security Warning dialog appears, click Run. The WUG Poller - InstallShield Wizard launches.
2. Click Next. The License Agreement dialog appears.
3. Review the Ipswitch License Agreement, select I accept the terms of the license agreement, and click Next to continue. The Choose Destination Location dialog appears.
4. Click Next to install the WhatsUp Gold poller in the default directory or click Change to select an different location. The WhatsUp Gold info dialog appears.
5. Enter a unique name to identify the poller in the Name box.

   Important: Following installation, you will need the poller name to successfully add the poller to the configuration library in WhatsUp Gold. See Configuring the Poller for additional details.

6. Enter the server name or IP address for the WhatsUp Gold machine in the Server box.

   Note: The default port shown in the WhatsUp Gold installation info dialog is 9713. This is the port assigned to the WhatsUp Gold host system and should not be altered unless the port on the WhatsUp Gold machine/polling controller has been changed.

   Note: In order for a poller to connect to WhatsUp Gold, you'll need to enable communication on the following ports: TCP 9713 - Polling Data Communications and TCP - 9730 Polling Control Communications.

7. Click Next. The Login dialog appears.
8. Enter a valid user name and password for the WhatsUp Gold server.
9. Click Next. The Password dialog appears.
10. Enter the password for the current Windows account on the machine on which the poller is being installed.

    Note: WhatsUp Gold Poller inherits the security attributes in place on the machine on which it is installed. It is recommended that the poller be installed using an administrator-level Windows account.

    Note: To modify applicable credentials after installation, access the Windows Vault from the Control Panel of the machine on which the WhatsUp Gold Poller is installed.

11. Click Next. The Ready to Install the Program dialog appears.
12. Click Install. InstallShield Wizard installs the WhatsUp Gold Poller.
13. After installation is complete, click Finish to exist the InstallShield Wizard.
14. Click Finish.

See Also Poller Installation and Removal WhatsUp Gold Poller Removal