Adding and editing an Email Monitor

Email monitors check a mail server by first sending the server an email via SMTP. The monitor then attempts to delete previously sent emails using either POP3 or IMAP. If no emails from the monitor are present in the inbox to delete, the mail server is considered down.

The email active monitor supports encryption with SSL/TLS and SMTP Authentication which ensures that the monitor sends emails to a secure email account.

Important: You must use a separate email account for every monitor that you create. Failure to do so will result in false negatives. For example, if you want to check both IMAP and POP3 on the same server, and create two instances of the monitor, one configured with POP3 and one with IMAP, you must use two separate email accounts. Otherwise, one monitor will delete all emails previously sent from both instances of the monitor and will incorrectly report the mail server as down.

Note: This feature is available with WhatsUp Gold Premium, ProView, TotalView, and TotalView Plus Editions only. To update your license, visit the WhatsUp Customer Portal.

To add a new Email active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New. The Select Active Monitor Type dialog appears.
4. Select Email Monitor, then click OK. The Add Email Monitor dialog appears.
5. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.

   Outgoing mail

   • SMTP server. Enter the address of the server on which SMTP is running. Use the default, %Device.Address, to use the device IP address on which the monitor is attached.
   • Port. Enter the port on which the SMTP service is listening. The standard SMTP port is 25.
   • Mail to. Enter the address to which the Email Monitor sends email.
   • Mail from. Enter the address you want listed as "From" in the email sent by the Email Monitor.

   Incoming mail

   • Mail server. Enter the address of the server on which the POP3 or IMAP service is running.
   • Account type. Enter the protocol (POP3 or IMAP) you want the monitor to use to check for correct email delivery.
   • Username. Enter the username of the account in which the monitor uses to log in.
   • Password. Enter the password for the account in which the monitor uses to log in.
   • Advanced. (Optional) Select to configure additional options, including authentication and encryption options by Setting Advanced Properties for an Email Active Monitor.
6. Click OK to save changes.
7. After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

To edit an existing Email active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Select the monitor you would like to edit, then click Edit. The Edit Email Monitor dialog appears.
4. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.

   Outgoing mail

   • SMTP server. Enter the address of the server on which SMTP is running. Use the default, %Device.Address, to use the device IP address on which the monitor is attached.
   • Port. Enter the port on which the SMTP service is listening. The standard SMTP port is 25.
   • Mail to. Enter the address to which the Email Monitor sends email.
   • Mail from. Enter the address you want listed as "From" in the email sent by the Email Monitor.

   Incoming mail

   • Mail server. Enter the address of the server on which the POP3 or IMAP service is running.
   • Account type. Enter the protocol (POP3 or IMAP) you want the monitor to use to check for correct email delivery.
   • Username. Enter the username of the account in which the monitor uses to log in.
   • Password. Enter the password for the account in which the monitor uses to log in.
   • Advanced. (Optional) Select to configure additional options, including authentication and encryption options by Setting Advanced Properties for an Email Active Monitor.
5. Click OK to save changes.

See Also Monitoring mail servers Example: Email Monitor