Configuring alerts for active monitors
In this example, you create and assign an SMS Direct action to a DNS active monitor. SMS Direct actions send user-configured text messages to cell phones or other texting capable devices through GSM modems.
You must have the following before attempting to configure an SMS Direct action:
- GSM modem to connect to the WhatsUp machine
- SIM card for the GSM modem
- Cell service/signal in the room in which the WhatsUp machine and GSM modem reside
To configure an SMS Direct alert for a DNS active monitor:
First, create the SMS Direct action.
- From the WhatsUp Gold web interface, go to . The Action Library appears.
- Click . The Select Action Type dialog appears.
- Select , then click . The New SMS Direct Action dialog appears.
- Enter the appropriate information in the dialog boxes:
- . Enter a unique name for the action. This name displays in the Action Library.
- . (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
- . Enter the cell phone number(s) of the intended SMS message recipients.
: All non-numeric characters such as "-" and ".", are ignored.
: There is a 2,000 character limit in this box.
- . Select the COM port you want to use with this notification.
: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.
- . Enter a text message, plus any desired percent variable codes. Using percent variables greatly increases character count.
: If the message exceeds 140 characters, the message may be broken into up to three parts and is sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are included in the character count.
After configuring the action, assign it to the appropriate device. In this example, Nick assigns it to his web server device.
- In the Details or Map View, right-click the appropriate device, then click . The Device Properties dialog appears.
- Click . The Device Properties - Active Monitors dialog appears.
- Select the DNS active monitor, then click . The Set Polling Properties dialog appears.
- Make any adjustments to polling selections, then click . The Setup Actions for Monitor State Change dialog appears.
The option is selected by default; keep this selection.
- Click . The Action Builder appears.
- Select the option, then click .
The Select Action and State dialog appears.
- Select the action from the list, select as the state change, then click . The Setup Actions for Monitor State Changes dialog appears.
- Click . The Device Properties dialog appears.
- On the Device Properties dialog, click to save changes.