Release Notes for Ipswitch WhatsUp Gold v16.3 Service Pack 1

In this File

Release Notes for Ipswitch WhatsUp Gold v16.3 Service Pack 1 (16.3.1)

Release information

Product name

WhatsUp Gold

 

Version

v16.3 Service Pack 1 (v16.3.1)

 

Release date

July 29, 2015

 

WhatsUp Gold v16.3 Service Pack 1 (16.3.1)

The following released with WhatsUp Gold v16.3 Service Pack 1 (16.3.1).

WhatsUp Gold Features

Added Language Packs for the following languages:

For more information, see the WhatsUp Gold Language Pack page.

Defects resolved in WhatsUp Gold v16.3 Service Pack 1 (16.3.1)

Defect ID

Category

Issues

DEP-2402

User Interface

Corrected a UI issue with the installer that caused the dialogs to display incorrectly when Windows configuration is modified to appear larger or smaller.

DEP-2552

Installation

Corrected an issue in which the licensing software failed during the WhatsUp Gold install process on Windows 2012.

PFM-16540

Ports

Corrected an issue in which high quantities of ports that lingered in the TIME_WAIT state for the Service Bus port (9713) exhausting the available ports on the system.

WUG-7805

Devices

Corrected an issue that caused WhatsUp Gold to lock up when end users attempted to access Device Status for a device to which he/she does not have the proper permissions to view.

WUG-8297

Monitors

Corrected an issue in which the conditions for a new WinEvent Passive Monitor were not saved successfully when two "Event ID" conditions, one based on a "<=" value and one based on ">=", were used.

WUG-8397

Monitors

Corrected an issue in which WMI formatted active monitors were not logging payload messages to the State Change Timeline.

WUG-8417

Monitors

Corrected an issue that caused the Ping Active Monitor(s) to incorrectly report DOWN and "Ping failed. Error=Invalid access to memory location" to be logged in the State Change Timeline.

WUG-8959

Reports

Corrected an issue that caused the Active Monitor Outage and Down Summary for Quarterly reports to show an inaccurate Down count of 0.

WUG-12538

Monitors

Corrected an issue in which an SNMP Active Monitor for Rate Change set to Down would incorrectly change to Up when the configuration dialog was reopened.

WUG-12797

Monitors

Corrected an issue in which a WMI Formatted active monitor using the %ActiveMonitor.Payload percent variable was not returning values.

WUG-12811

Syslog Message Export

Corrected an issue in which Syslog messages exported from WhatsUp Gold to Excel were not including the entire payload.

WUG-12963

User Interface

Corrected an issue in which the 'Message' column of the State Change Timeline was not correctly displaying double byte characters when using a Chinese operating system.

WUG-12983/14930

Reports

Corrected an issue causing an error to be generated if the start and end times selected are identical when exporting the Quarterly Availability Summary report to PDF with live links.

WUG-13767

Devices

Corrected an issue in which dynamic groups of devices based on IP address ranges fail due to IPv6 addresses.

WUG-13890

Devices

Corrected an issue which generated an error when attempting to view device properties for a device with a high number of IP addresses.

WUG-14120/WVRT-2072

Reports

Corrected an issue in which VMWare Current Utilization dashboard reports were available for all devices. This report only applies to standalone VMware Hosts and vCenter Servers.

WUG-14786

Monitors

Corrected an issue which could cause the Ping Active Monitor to fail and generate the following error: Ping x.x.x.x failed. Error=Win32 error = 11050.

WUG-14825

User Interface

Corrected a UI pagination issue that occurred when monitoring more than 500 devices in WhatsUp Gold.

WUG-14878

User Interface

Corrected a UI issue that prevented the entire 'Comment' column from being displayed or the hover text from appearing in the Active Monitors tab of the Device Properties dialog.

WUG-14897

Discovery

Corrected an issue that caused a Cisco L3 Router to be discovered as a Wireless LAN Controller.

Multiple

Internet Explorer 11

Corrected issues related to compatibility with Internet Explorer 11.

System Requirements

Operating system and virtual environment requirements

This service pack does not require or introduce changes to the v16.3 operating system and virtual requirements.

Database requirements

This service pack does not require or introduce changes to the v16.3 database requirements.

Web server requirements

This service pack does not require or introduce changes to the v16.3 Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the v16.3 framework and accessibility requirements.

Web and mobile interface requirements

16.3.1 added support for Microsoft Internet Explorer v11.

WhatsVirtual supported virtual environments

This service pack does not require or introduce changes to the v16.3 supported virtual environment requirements.

Wireless supported devices

This service pack does not require or introduce changes to the v16.3 wireless supported requirements.

Flow Monitor software requirements

This service pack does not require or introduce changes to the v16.3 Flow Monitor requirements.

Poller Requirements

This service pack does not require or introduce changes to the v16.3 poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold v16.3 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x

This release is a full install and may be installed without first installing WhatsUp Gold v16.3. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.

Configuring WhatsUp Event Log Management Reports for WhatsUp Gold

WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.

Troubleshooting

Potential SQL Server Express installation errors

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

  1. The RPC port (135) is open for connections.
  2. The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.


Ipswitch Logo