Understanding device and monitor states

In WhatsUp Gold devices are classified by states, or the condition of the device at the time it was last polled. Device states are determined by the status of the device and any passive or active monitors assigned to the device.

WhatsUp Gold device states:

• Up - The device and all of its monitors were up at the time of its last poll. It is possible for a device to be partially up if one of the device's monitors is up, but others are down.
• Down - The device and all of its monitors were down at the time of its last poll. It is possible for a device to be partially down if one of the device's monitors is down, but others remain up. Keep in mind that in some cases, a down device may not necessarily by physically down. Down means that WhatsUp Gold is unable to gather the information it needs to consider the device up. For example, if a device is behind a slow DSL connection, it is difficult for WhatsUp Gold to quickly gather responses from queries. As such, the device could be considered down although the device is in fact powered on and running as expected. If unexpected down statuses are issued for devices, be sure to check connections, firewalls, and the like to ensure that WhatsUp Gold is able to query devices for status information.
• Maintenance - The device was in maintenance mode at the time of its last poll.
• Unknown - The device has not yet been polled; this status most typically displays immediately following discovery.

For information about the icons that indicate a device's status, see About device icons.

Tip: The State Summary log displays a summary of device states for devices in a device group.

See Also Using Devices Viewing devices in WhatsUp Gold Understanding state changes About device icons Using Credentials Searching for devices Understanding group access and user rights for Find Device Searching for devices with interface traffic