WhatsUp Gold Poller installation and configuration

The WhatsUp Gold poller installation file is included on the WhatsUp Gold host machine in the following location: <WhatsUp Gold Installation Directory>\WhatsUp Poller Installer. To install on another network machine, you must obtain the install file from this location and place it on the machine(s) that will serve as the poller(s).

The following are prerequisites for installing an additional poller on your WhatsUp Gold system:

• Local admin privileges for the host machine are required to install the WhatsUp Gold poller.
• The Windows account from which you install the poller must have a known password. You will be prompted to enter this password during the poller installation process.

Note: After a remote poller is installed, you can modify the poller User name and Password in the Windows Credential Manager, accessible via the Windows Control Panel. Ensure you log in to the remote polling machine using the same user credentials used during the poller installation. You can also run the remote poller install program (repair install) on the target poller system to change the user name and password.

• .NET 4 is required for installation and is available to install if not already installed on the host machine. If prompted to allow .NET4 installation, click Yes.

Note: System polling and reporting times are based on the WhatsUp Gold system clock and time-zone settings.

To install the WhatsUp Gold poller:

1. Double-click the executable file. If the Open File - Security Warning dialog appears, click Run. The WUG Poller - InstallShield Wizard launches.
2. Click Next. The License Agreement dialog appears.
3. Review the Ipswitch License Agreement, select I accept the terms of the license agreement, and click Next to continue. The Choose Destination Location dialog appears.
4. Click Next to install the WhatsUp Gold poller in the default directory or click Change to select an different location. The WhatsUp Gold info dialog appears.
5. Enter a unique name to identify the poller in the Name box.

   Important: Following installation, you will need the poller name to successfully add the poller to the configuration library in WhatsUp Gold. See Configuring the Poller for additional details.

6. Enter the server name or IP address for the WhatsUp Gold machine in the Server box.

   Note: The default port shown in the WhatsUp Gold installation info dialog is 9713. This is the port assigned to the WhatsUp Gold host system and should not be altered unless the port on the WhatsUp Gold machine/polling controller has been changed.

   Note: In order for a poller to connect to WhatsUp Gold, you'll need to enable communication on the following ports: TCP 9713 - Polling Data Communications and TCP - 9730 Polling Control Communications.

7. Click Next. The Login dialog appears.
8. Enter a valid user name and password for the WhatsUp Gold server.
9. Click Next. The Password dialog appears.
10. Enter the password for the current Windows account on the machine on which the poller is being installed.

    Note: WhatsUp Gold Poller inherits the security attributes in place on the machine on which it is installed. It is recommended that the poller be installed using an administrator-level Windows account.

    Note: To modify applicable credentials after installation, access the Windows Vault from the Control Panel of the machine on which the WhatsUp Gold Poller is installed.

11. Click Next. The Ready to Install the Program dialog appears.
12. Click Install. InstallShield Wizard installs the WhatsUp Gold Poller.
13. After installation is complete, click Finish to exist the InstallShield Wizard.
14. Click Finish.

See Also Poller Installation and Removal WhatsUp Gold Poller Removal