Adding an SMS action

The SMS Action sends a Short Message Service (SMS) notification to a pager or cell phone using an email gateway or dial-up modem. An SMS Action can also be used as an SMS notification in the WhatsUp Gold Alert Center.

To add a new SMS action:

1. From the WhatsUp Gold web interface, go to APM > Actions, then click Actions in the Actions Management tree. The Actions page appears.
2. Click Add Action. The Edit Action page appears.
3. Select SMS from the Action type list. The boxes for the SMS action appear.
4. Enter or select the appropriate information:
   • Name. Enter a unique name for the action. This name displays in the Action Library.
   • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
   • Country. Select the country for the SMS provider.
   • Provider. Select the desired provider. If the provider list is incomplete and/or incorrect, you can click browse (...) to add, edit, or delete providers in this list.
   • Mode. Either Email or Dialup, depending on how the provider was created in the system.
   • Email to. If the connection setting is Email, enter the email address of the SMS device.
   • Phone Number. If the connection setting is Dialup, enter the phone number to call with the message. You can enter multiple phone numbers, separated by a comma. There is a 2,000 character limit in this field. Also, non-numeric characters such as "-" and "." are ignored.
   • Message. Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

   Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).

   • Tip: Click Mobile Device Status to insert a link to the device status in the message.
5. Click Save. The SMS action appears in the Actions list.

See Also Creating an action in APM Adding an Active Script action Adding an E-mail action Adding a Log-to-Text File action Adding a Windows Event Log action Adding a PowerShell Script action Adding a Program action Adding a Service Restart action Adding an SMS Direct action Adding an SSH action Adding a Syslog action Adding a VMware action