Managing services

The WhatsUp Gold Admin Panel allows you to manage all Ipswitch WhatsUp Gold services.

Note: Some services are optional. If the associated product is not licensed and enabled, you may not be able to start, stop, or restart the service. Your license file determines whether you can access a plug-in. To update your license visit the WhatsUp Customer Portal.

• Polling Engine (nmservice.exe)
• Flow Collector (bwcollector.net.exe)
• Alert Center (alertcenterservice.exe)
• Configured (networkconfigservice.exe)
• Discovery (discoveryservice.exe)
• Failover Manager (nmfailover.exe)
• API (nmapi.exe)
• Connected Data Service (networkviewerdataservice.exe)
• Virtual Service (whatsvirtualservice.exe)
• Service Bus (nmservicebus.exe)
• Polling Controller (nmpollingcontroller.exe)
• Data Collector (nmdatacollector.exe)
• Active Monitor Manager (nmmanagers.exe)
• Poller (nmpoller.exe)
• Task Controller (nmtaskcontroller.exe)
• APM State Manager (apmstatemanager.exe)
• Wireless Poller (nmwireless.exe)
• WhatsUp Configuration API (nmconfigurationmanager.exe)
• WhatsUp Message Server (nmmessageserver.exe)
• Action Manager (nmactionmanager.exe)
• Drone Manager (dronemanager.exe)
• APM Discovery (apmdiscoveryservicehost.exe)

The Admin Panel communicates with the Ipswitch Service Control Manager service (ServiceControlManager.exe) to issue start, stops, and restarts to the services used by WhatsUp Gold and its plug-in applications.

The following information is displayed:

• Description. Lists the description of the WhatsUp service, as gathered by the Ipswitch Service Control Manger service.
• Process Name. Lists the WhatsUp process .exe as listed in the Windows Task Manager Process tab.
• Status. Lists the current state of the service.

To stop a WhatsUp Gold or plug-in service:

1. Go to Admin > Admin Panel.
2. Select the service you want to stop by clicking its service Description.
3. Click Stop. The results appear in the Services Log.

o start a WhatsUp Gold or plug-in service:

1. Go to Admin > Admin Panel.
2. Select the service you want to start by clicking its service Description.
3. Click Start. The results appear in the Services Log.

To restart a WhatsUp Gold or plug-in service:

1. Go to Admin > Admin Panel.
2. Select the service you want to restart by clicking its service Description.
3. Click Restart. The results appear in the Services Log.

To manually stop all WhatsUp Gold services:

1. Close all WhatsUp Gold applications.
2. From the Windows Administrative Tools > Computer Management application, under Services and Applications > Services, select the Ipswitch Service Control Manager service, then click Stop.
3. Stop all the pollers that may be running on local system or remote computers. From the Windows Task Manager, click the Processes tab, select the ServiceControlManager.exe process in the Image Name list, then click End Process.

See Also Using the WhatsUp Services Controller