WhatsUp polling service is down

If the WhatsUp Health Threshold reports that your WhatsUp polling service is down, you need to restart the Ipswitch WhatsUp Engine service. This service must be running at all times so that polling of your network devices and alerting can take place. If this service has stopped unexpectedly, it may have crashed. To assist Technical Support in locating the source of the failure, please perform the following task:

1. Open the Windows Event Viewer from Administrative Tools or the Computer Management console.
2. Locate an Error entry with NMService.exe listed as the Source.
3. Use the Technical Support request form on the WhatsUp Gold web site (http://www.whatsupgold.com/support/technical-support.aspx) to submit the details of this error, along with the version of Windows installed on the WhatsUp computer, including any service pack and CPU architecture (32-bit or 64-bit). Please also include the version of WhatsUp Gold installed. You can find version information on the WhatsUp Gold About box (on the WhatsUp Gold console at Help > About).