WhatsUp web service is down

If the WhatsUp Health Threshold reports that the WhatsUp web service is down, you need to restart the Ipswitch WhatsUp Web Server. This service must be running at all times to allow access to report data and the WhatsUp web interface. If this service has stopped unexpectedly, it may have crashed. To assist Technical Support in locating the source of the failure, please perform the following:

1. Open the Windows Event Viewer from Administrative Tools or the Computer Management console.
2. Locate an Error entry with NMWebService.exe listed as the Source.
3. Use the Technical Support request form on the WhatsUp Gold web site to submit the details of this error, along with the version of Windows installed on the WhatsUp computer, including any service pack and CPU architecture (32-bit or 64-bit). Please also include the version of WhatsUp Gold installed. You can find version information on the WhatsUp Gold About box (on the WhatsUp Gold console at Help > About).

Note: Even if you are using IIS as your web server, the Ipswitch Web Server$WhatsUp service should still be started. Be sure to disable the web server via its configuration dialog in Program Options.