Setting Advanced Properties for an Email Active Monitor

You can configure the advanced properties for the Email Monitor.

Type or select the appropriate information in the following fields.

SMTP Advanced Properties

• SMTP server requires authentication. Select this option if your SMTP server requires authentication.

Note: The Email Monitor supports CRAM-MD5, LOGIN and PLAIN authentication methods. The authentication method is not configurable. It is negotiated with the SMTP server automatically using the strongest mutually supported authentication method.

• Username. Type the username to be used with SMTP authentication.
• Password. Type the password of the username to be used with authentication.
• Use an encrypted connection (SSL/TLS). If your SMTP server supports encrypting data over a TLS connection (formerly known as SSL), select this option to encrypt SMTP traffic.

Note: For SMTP connections, WhatsUp Gold only supports explicit SSL sessions negotiated using the STARTTLS command.

• Timeout. Type the amount of time (in seconds) to wait for a response from the SMTP server for each command WhatsUp Gold issued. If this time limit is exceeded, the monitor fails.

Incoming server (IMAP or POP3) advanced properties

Note: WhatsUp Gold supports only clear text authentication method for retrieving mail. To protect your username and password while retrieving mail, you must use one of the SSL encryption methods.

• Port. Type the port on which your POP3 or IMAP server is running.
• Use an encrypted connection. Select this option to connect to a POP3 or IMAP server in an encrypted mode. Select one of the following encryption methods:
  • Use implicit SSL. Select this option to login to your POP3 or IMAP server in an encrypted mode.
  • Use SSL with STLS. Select this option to login to your POP3 or IMAP server in an unencrypted mode, and then switch to a TLS connection by sending STARTTLS or STLS command to the server.

Important: When connecting using STARTTLS, the connection is encrypted before any authentication information is sent or any mail is retrieved.

• Timeout. Type the amount of time (in seconds) to wait for a response from the IMAP/POP3 server for each command WhatsUp Gold issued. If this time limit is exceeded, the monitor fails.

Note: If your IMAP server is configured to move the test message sent by the monitor to a folder other than the Inbox, the monitor fails. WhatsUp Gold only detects messages in the Inbox folder on an IMAP server.

Click OK to save changes.