Alert Center Item Details

Use this dialog to view the details of and to update an item that is out of the parameters of an Alert Center threshold.

The Item details area includes the following information:

• Aspect lists the specific device aspect on which the item has gone out of threshold. For example, the specific CPU or interface.
• Value displays the length of time in which the service has met the threshold parameters.
• Current state lists the state of the item; can be either Out of threshold, In threshold, or Disabled.
• Notification progress lists the current step of the applied notification policy.
• Created on lists the time the Alert Center initially found the item out of threshold.
• Last updated lists the most recent time the item was updated. This item does not appear unless the item has been previously updated.

To update item(s)

1. From the list, select how you would like to update the item(s).
   • Acknowledge. Select to indicate that the issue with the item is known. Alert Center continues to send any related notifications regarding the item. The item continues to appear in the dashboard report.
   • Resolve. Select to indicate that any actions required to address the item are complete. Notifications regarding the item stop. The item is removed from the dashboard report.
2. Select the item(s) to which you would like to apply the update. Options include:
   • Apply to this item. Select this option to update only the currently viewed item.
   • Apply to any items created at the same time as this item. Select this option to apply the update to any matching items that were created during the same poll.
   • Apply to any items older than ____ hours/minutes/days. Select this option to apply the update to all alerts older than the time you select. This option is useful when one device fails and impacts numerous other devices, such as when attempting to ping devices on the other side of a failed router. Selecting to resolve all items that were added at the same time as the router failure saves the time it would otherwise take to acknowledge each item individually.
   • Apply to all items in this threshold. Select this option to update any items that currently exist for this threshold.
3. After selecting the appropriate update, enter a brief Update comment that explains what was done to take care of the problem.

   Note: It is not required that you enter an explanatory comment, though we suggest that you do so for record keeping purposes.

4. Click OK to save changes.

Note: Items that have been acknowledged display a green check mark next to their name on Alert Center Home threshold dashboard reports.