Managing Services using the WhatsUp Services Controller

The WhatsUp Gold Services Controller application (NMServiceManager.exe) provides a single user interface to manage all Ipswitch WhatsUp Gold services. WhatsUp Gold services controller includes services that you can start, stop, or restart:

Note: Some services are optional. If the associated product is not licensed and enabled, you may not be able to start and stop the service with the WhatsUp Services Controller dialog (Ipswitch Services Control Manager). Your license file determines whether you can access a plug-in. To update your license to purchase WhatsUp Gold Flow Monitor, VoIP plug-in, WhatsConnected, or WhatsConfigured, visit the MyIpswitch portal.

• Polling Engine (nmservice.exe)
• Flow Collector (bwcollector.net.exe)
• Alert Center (alertcenterservice.exe)
• Trivial File Transfer Protocol Server (TFTPservice.exe)
• Whats Configured (networkconfigservice.exe)
• Discovery (discoveryservice.exe)
• Failover Manager (nmfailover.exe)
• API (nmapi.exe)
• Whats Connected Data Service (networkviewerdataservice.exe)
• Whats Virtual Service (whatsvirtualservice.exe)

This application communicates with the Ipswitch Service Control Manager service (ServiceControlManager.exe) to issue start, stops, and restarts to the services used by WhatsUp Gold and its plug-in applications.

The following information is displayed in the WhatsUp Services Controller dialog:

• Description. Lists the description of the WhatsUp service, as gathered by the Ipswitch Service Control Manger service.
• Process Name. Lists the WhatsUp process .exe as listed in the Windows Task Manager Process tab.
• Status. Lists the current state of the service.

To stop a WhatsUp Gold or plug-in service:

1. Go to the WhatsUp Services Controller dialog.
   • From the console, select Tools > Services Manager. The WhatsUp Services Controller dialog appears.
     - or -
   • From the the Programs menu, click Ipswitch WhatsUp Gold v15 > Utilities > Service Manager. The WhatsUp Services Controller dialog appears.
2. In the WhatsUp Service Controller, select the service you want to stop by clicking its service Description.
3. Click Stop.

To start a WhatsUp Gold or plug-in service:

1. Go to the WhatsUp Services Controller dialog.
   • From the console, select Tools > Services Manager. The WhatsUp Services Controller dialog appears.
     - or -
   • From the the Programs menu, click Ipswitch WhatsUp Gold v15 > Utilities > Service Manager. The WhatsUp Services Controller dialog appears.
2. In the WhatsUp Service Controller, select the service you want to start by clicking its service Description.

• Click Start.

To restart a WhatsUp Gold or plug-in service:

1. Go to the WhatsUp Services Controller dialog.
   • From the console, select Tools > Services Manager. The WhatsUp Services Controller dialog appears.
     - or -
   • From the the Programs menu, click Ipswitch WhatsUp Gold v15 > Utilities > Service Manager. The WhatsUp Services Controller dialog appears.
2. In the WhatsUp Service Controller, select the service you want to restart by clicking its service Description.
3. Click Restart.

See Also Using the WhatsUp Services Controller