Adding and editing an Email Action

The Email Action sends an SMTP mail message to a specific email account. An Email Action can also be used as an email notification in the WhatsUp Gold Alert Center.

To add or edit an Email action:

1. Click the Admin tab, then click Action Library.
2. Click New, then select E-mail Action from the list to create a new E-mail action. Click OK.
   - or -
   Select the action you want to change from the list of current actions, and then click Edit.
3. Complete the appropriate information for the following fields.
   • Name. Type a name for the action. This name displays in the Action Library.
   • Description. Type a short description. This description displays next to the action in the Action Library.
4. Complete the information on the Configuration tab. This tab contains options pertaining to the action email destination.
   • SMTP Mail Server. Type the IP address or Host (DNS) name of your email server (SMTP mail host).
   • Port. Type the port number on which the SMTP server is installed.
   • Timeout. Type the amount of time (in seconds) to wait for user authentication on the SMTP server. The authentication fails if this time limit is exceeded.
   • Mail To. Type the email addresses to which you want to send the alert. Email addresses must be fully qualified. You can enter two addresses, separated by commas (but no spaces). The address should not contain brackets, braces, quotes, or parentheses.
   • Mail From. Type the email address you want to appear in the From field of the email that is sent by the Email action.
   • SMTP server requires authentication. Check this option if your SMTP server uses authentication. This enables the Username and Password fields.

     The Email action supports three authentication types:

     • CRAM-MD5
     • login
     • plain

     The authentication type is not configurable. It is negotiated with the SMTP server automatically.

   • Username. Type the username for SMTP authentication.
   • Password. Type the password of the username for authentication.
   • Use an encrypted connection (SSL/TLS). Check this option if your SMTP server requires the data to be encrypted over a TLS connection (formerly known as SSL).
5. Complete the information on the Mail Content tab. This tab contains options pertaining to the action email message content.
   • Subject. Type a text message or edit the default message. You can use percent variable codes to display specific information in the subject.
   • Message body. Type a text message or edit the default message. You can use percent variable codes to display specific information in the message body.

   Tip: You can add a link to either or both the Device Status and Mobile Device Status reports by clicking the appropriate button.

6. Complete the information on the Alert Center Settings tab. This tab contains options pertaining to the message sent from WhatsUp Gold Alert Center.
   • Alert Center email subject. Type a subject for the message. This text appears as the subject in the email that is sent by the Alert Center notification. This subject can include percent variables.

   Tip: To include Alert Center percent variables, right click inside the above field.

   • Alert Center Link. Select Include hyperlink to Alert Center in the email content to include a link to the Alert Center home page in the email message sent by the Alert Center notification.
     • Select to use either HTTP or HTTPS in the link address.
     • Select to either Use dynamic address or Use static hostname or IP address. If you select to use the dynamic address, WhatsUp Gold automatically generates the URL using the current IP address or hostname at the time the action runs.
     • When static hostname or IP address is selected, specify the Hostname or IP address to include in the link address.
     • Specify the Port to include in the link address.

       Important: The address you enter here must be the exact address of the Alert Center home page to which you want to connect. Verify the address and enter its exact contents in the above options.

7. Click OK to save the changes.

See Also Using the Email Action