Adding and editing an Email Monitor

Email monitors check a mail server by first sending the server an email via SMTP. The monitor then attempts to delete previously sent emails using either POP3 or IMAP. If no emails from the monitor are present in the inbox to delete, the mail server is considered down.

The email active monitor supports encryption with SSL/TLS and SMTP Authentication which ensures that the monitor sends emails to a secure email account.

Important: You must use a separate email account for every Email Active Monitor that you create. Failure to do so will result in false negatives. For example, if you want to check both IMAP and POP3 on the same server, and create two instances of the Email Monitor, one configured with POP3 and one with IMAP, you must use two separate email accounts. Otherwise, one monitor will delete all emails previously sent from both instances of the monitor and will incorrectly report the mail server as down.

Note: This feature is only available in WhatsUp Gold Premium Edition. To update your license, visit the MyIpswitch portal.

To add or edit an Email Active Monitor:

1. Click the Admin tab, then click Monitor Library. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New and select Email Monitor from the list to create a new Email monitor. Click OK.
   - or -
   Select the Email monitor you want to change from the list of current monitors, and then click Edit.
4. Type or select the appropriate information in the following fields.
   • Name. Type a name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Type a short description for the monitor. This description displays next to the monitor in the Active Monitor Library.

   Outgoing mail

   • SMTP server. Type the address of the server on which SMTP is running. Use the default, %Device.Address, to use the device IP address on which the monitor is attached.
   • Port. Type the port on which the SMTP service is listening. The standard SMTP port is 25.
   • Mail to. Type the address to which the Email Monitor sends email.
   • Mail from. Type the address you want listed as "From" in the email sent by the Email Monitor.

   Incoming mail

   • Mail server. Type the address of the server on which the POP3 or IMAP service is running.
   • Account type. Type the protocol (POP3 or IMAP) you want the monitor to use to check for correct email delivery.
   • Username. Type the username of the account in which the monitor uses to log in.
   • Password. Type the password for the account in which the monitor uses to log in.
5. Click OK to save changes.

After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

Note: You can configure additional options, including authentication and encryption options by Setting Advanced Properties for an Email Active Monitor. To access this dialog, click Advanced.

See Also Monitoring mail servers Example: Email Monitor