Viewing item's history

This report tracks an item through the system from creation to completion.

The report header displays the item name, the threshold that triggered the item, the aspect that is being monitored, and the threshold description.

Report body

Below the header, the report displays the following information for the selected item.

• State displays the item's current state. Can be either Out of threshold, In threshold, or Disabled.
• Notification progress displays the progress of an assigned notification policy. Can be either Pending, Step 1, Step 2, Step 3, Done, Acknowledged, Resolved, or Repeating Step 3.
• Value displays the aspect value that caused the item to go out of threshold.
• Comment displays any comments entered by the user or the system at the time the item was updated.
• Entry time displays the time the item was updated.
• Duration displays how long the item spent in the displayed state after it went out of threshold.