A note about notifications

When you acknowledge or resolve an item or group of items, corresponding notifications are affected dependent upon how you choose to acknowledge or resolve the items.

Read the scenarios listed below to better understand how notifications react when items are acknowledged or resolved.

One-item threshold

When one item exists in a threshold and you acknowledge or resolve that item, a corresponding notification is also deleted and no more notifications for the item are sent.

Multiple-item threshold

Several items fall out of threshold at the same time and one notification is sent for the group of items. If you acknowledge or resolve only one item from the group of offending items, a corresponding notification will persist for all other unacknowledge and unresolved items. However, if you select one item from the group, acknowledge or resolve it, and then select Apply to any items created at the same time as this item, the corresponding notification ceases for all items that were created at the same time as the item you selected.