Configuring an Email Action on the web interface

To configure an Email Action/Alert Center Notification on the WhatsUp Gold web interface:

1. Go to the Action Library:
   • From the web interface, click GO. The GO menu appears.
   • If the WhatsUp section is not visible, click WhatsUp. The WhatsUp section of the GO menu appears.
   • Select Configure > Action Library. The Action Library appears.
2. In the Action Library, do one of the following:
   • Click New, then select Email Action.

     - or -

   • Select an existing Email Action, then click Edit.

     The action properties page appears.

3. Enter or select the appropriate information in the following fields.
   • Specify a Name for the action as it will appear in the Action Libary.
   • Enter a short Description for the action. This description is displayed next to the action's name in the Action Library.

   Tip: The New/Edit Email Action dialog contains three tabs. Select a tab to specify the appropriate tab-specific action settings.

   The Configuration tab contains options pertaining to the action email's destination:

   • SMTP Mail Server. Enter the IP address or Host (DNS) name of your email server (SMTP mail host).
   • Port. Enter the port number on which the SMTP server is installed.
   • Timeout. Enter the amount of time (in seconds) to wait for user authentication on the SMTP server. The authentication fails if this time limit is exceeded.
   • Mail To. Enter the email addresses to which you want to send the alert. Email addresses must be fully qualified. You can enter two addresses, separated by commas (but no spaces). The address should not contain brackets, braces, quotes, or parentheses.
   • Mail From. Enter the email address that will appear in the From field of the email that is sent by the Email action.
   • SMTP server requires authentication. Check this option if your SMTP server uses authentication. This enables the Username and Password fields.

     The Email action supports three authentication types:

     • CRAM-MD5
     • login
     • plain

     The authentication type is not configurable. It is negotiated with the SMTP server automatically.

   • Username. Enter the username to be used with SMTP authentication.
   • Password. Enter the password of the username to be used with authentication.
   • Use an encrypted connection (SSL/TLS). Check this option if your SMTP server requires the data to be encrypted over a TLS connection (formerly known as SSL).

   The Mail Content tab contains options pertaining to the message sent as the result of an active or passive monitor.

   • Subject. Enter a text message or edit the default message. You can use percent variable codes to display specific information in the subject.
   • Message body. Enter a text message or edit the default message. You can use percent variable codes to display specific information in the message body.

   Tip: You can add a link to either or both the Device Status and Mobile Device Status reports by clicking the appropriate button.

   The Alert Center Settings tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

   • Alert Center Message Subject. Enter a subject for the message. This text appears as the subject in the email that is sent by the Alert Center notification. This subject can include percent variables.

   Tip: To include Alert Center percent variables, right click inside the above field.

   Alert Center Link

   Select Include hyperlink to Alert Center in the email content to have a link to the Alert Center home page appear in the email message that is sent by the Alert Center notification.

   • Select to use either HTTP or HTTPS in the link address.
   • Select to either Use dynamic address or Use static hostname or IP address. If you select to use the dynamic address, WhatsUp Gold automatically renders the hostname or IP address at the time the action runs.
   • Specify the Hostname or IP address to include in the link address.
   • Specify the specific Port to include in the link address.

     Important: The address you enter here must be the exact address of the Alert Center home page to which you want to connect. Verify the address and enter its exact contents in the above options.

4. Click OK to save changes.