Configuring an SMS Direct Action on the web

To configure an SMS Direct Action on the web:

1. From the web interface, click GO. The GO menu appears.

   If the WhatsUp section is not visible, click WhatsUp. The WhatsUp section of the GO menu appears.

2. Select Configure > Action Library. The Action Library appears.
3. In the Action Library, do one of the following:
   • Click New, then select SMS Direct Action.

     - or -

   • Select an existing SMS Direct Action, then click Edit.

     The action properties page appears.

4. Enter or select the appropriate information in the following fields.
   • Name. Enter a name for this notification. This name is for your reference only and will never be displayed to the notification recipient.
   • Description. Enter or modify the description. This description appears in the Action Library and is for your reference only.
   • Phone number. Enter the cell phone number(s) of the intended SMS message recipients. You can enter multiple phone numbers, separated by a comma. For example: 555-555-5555, 55 555 55 55 55, (555) 555 5555

   Note: All non-numeric characters other than the comma, such as "-" and ".", will be ignored.

   There is a 2,000 character limit in this field, so you can enter many numbers.

   • COM Port. Select the COM port you want to use with this notification.

   Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

5. The New/Edit SMS Direct Action dialog contains two tabs. Select a tab to configure message settings.

   The Message tab contains options pertaining to the message sent as the result of an active or passive monitor.

   • Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

   Note: If the message exceeds 140 characters, the message may be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are counted in the total number of characters.

   The Alert Center Message tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

   • Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

   The Message tab contains options pertaining to the message sent as the result of an active or passive monitor.

   • Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

   Note: If the message exceeds 140 characters, the message may be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are counted in the total number of characters.

   The Alert Center Message tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

   • Enter a text message plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

   Tip: To enter Alert Center percent variables, right click inside the message box.

   Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).

6. Click OK to save changes.