If you need to configure new IP SLA enabled devices to monitor VoIP performance, run the configuration utility.
To run the VoIP Monitor configuration utility:
Important: The VoIP Monitor license should auto-refresh to activate the VoIP Monitor license. If a license error message appears, see Refreshing the WhatsUp Gold license for the VoIP Monitor.
Note: The VoIP monitors use SNMP to acquire the VoIP performance data. If a device is not listed in the device list, make sure that the SNMP credentials are configured for the preferred device in the WhatsUp Gold application, then click Reload.
Note: If no SNMP devices are configured for IP SLA, a message appears telling you that the configuration utility could not find any RTT entries for the selected devices. To correct this issue, make sure that source and destination devices are configured for IP SLA. For more information, see To enable the IP SLAs Responder on the destination device.
Tip: If you want to add multiple users, select the admin user; then from the WhatsUp Gold web interface, the admin can copy the workspace views to other WhatsUp Gold users. For more information, see To add users to VoIP workspace reports.
Tip: In the WhatsUp Gold console, click Tools > Database Utilities > Backup SQL Database to back up the database.
Next, learn more in Using VoIP monitor features and reports.