Updating Alert Center items

When a device aspect goes out of threshold, it appears as an item in a threshold workspace report on the Alert Center Home page.

To update an item:

1. In a threshold workspace report, click on a device name. The Item Details dialog appears.

   

2. Under the Update Items list, select how you would like to update the item(s).
   • Acknowledged items are being dealt with. Notifications will continue to be sent. Acknowledged items still appear in the threshold workspace report.
   • Resolved items have been dealt with completely and are removed from the threshold workspace report.
3. Next, select the item(s) to which you would like to apply the update.

   Select either:

   • Apply to this item to apply the update to this specific item.
   • Apply to any items created at the same time as this item to apply the update to any matching items that were created during the same poll.
   • Apply to any items older than ____ hours to apply the update to any item older than the hour value you specify.
   • Apply to all items in this threshold to update any items currently existing for this threshold.
4. After selecting the appropriate update, enter a brief Update comment that explains what was done to take care of the problem.

   Note: It is not required that you enter an explanatory comment, though we suggest that you do so for record-keeping purposes.

5. Click OK to save changes.

Note: Items that have been acknowledged display a green check mark next to their name on Alert Center Home threshold workspace reports.