WhatsUp Services Controller

How to get here

The WhatsUp Gold Services Controller application (NMServiceManager.exe) provides a single user interface to manage all Ipswitch WhatsUp Gold services. WhatsUp Gold v14.1 services controller includes services that you can start, stop, or restart:

Note: Some services are optional. If the associated product is not licensed and enabled you may not be able to start and stop the service with the WhatsUp Services Controller. Your license file determines whether or not you can access a plug-in. To update your license to purchase WhatsUp Gold Flow Monitor, VoIP plug-in, WhatsConnected, or WhatsConfigured, visit the MyIpswitch portal.

• Ipswitch Alert Center (AlertCenterService.exe)
• Ipswitch Discovery (DiscoveryService.exe)
• Ipswitch Flow Collector (BWCollector.Net.exe)
• Ipswitch Web Server$WhatsUp (NmWebService.exe)
• Ipswitch WhatsUp Engine (NmService.exe)
• Ipswitch Service Control Manager (TFTPService.exe)
• Ipswitch Service Control Manager (NetworkConfigService.exe)

This application communicates with the new Ipswitch Service Control Manager (ISCM) to issue start, stops, and restarts to the TFTP service and the WhatsConfigured Service. The remaining five services are controlled by the Windows Service Control Manager (WSCM), therefore the service controller application communicates with the WSCM to start, stop, and restart the services. A future WhatsUp Gold release will add the five services, currently under WSCM control, to the ISCM process.

The following information is available in the WhatsUp Service Controller:

• Service Name. Lists the name of the WhatsUp service.
• Process Name. Lists the WhatsUp process .exe as listed in the Windows Task Manager Process tab.
• Status. Lists the current state of the service.
• Log. Provides a log view for recent services controller activity.

To start, stop, or restart WhatsUp services:

1. In the WhatsUp Service Controller, select the service or devices you want to start, stop, or restart.
   • To select a single service, click on the service name.
   • To select a contiguous group of services, hold down the Shift key on the keyboard and click on the first device and last device in the group.
   • To select multiple non-contiguous devices, hold down the Ctrl key on the keyboard and click on each device you want to add.
2. Click the action you want to take on the selected service(s): Start, Stop, or Restart.

   Note: When you select to stop a service, if the service does not stop within 60 seconds, then the process associated with the service is automatically terminated.