Activating WhatsUp Gold for new or upgraded licenses

If WhatsUp Gold is installed using the installation application downloaded from the Web link provided in the purchase confirmation email, the program is fully functional immediately after installation.

If the WhatsUp Gold v12 license is not automatically activated during the installation or if you are upgrading from a previous WhatsUp Gold version, you can manually activate WhatsUp Gold using the activation program in the WhatsUp Gold group of the Windows Start menu.

Important: Make sure that you activate WhatsUp Gold before starting the application. The WhatsUp Gold polling engine will be turned off and a message tells you that the license has expired. The application is not functional until after it has been activated.

To activate WhatsUp Gold manually:

Note: Before you start the manual activation process, make sure that you have your product serial number available to use in the activation program.

1. Click Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License. The activation program appears.
   - or -
   If you run the WhatsUp Gold console at the end of the installation, it displays an Invalid License dialog. Click the Purchase/Unlock to start the license activation process.
2. Follow the onscreen instructions to complete the product activation.

Note: When the activation is complete, a confirmation page indicates the license has been activated. If the activation does not complete successfully, you may be behind a proxy or firewall that is blocking the activation request. In this case, click the Offline button, then follow the onscreen instructions.

For more help and information about licensing, go to the Ipswitch licensing portal.