Release Notes for WhatsUp Gold VoIP Monitor with Ipswitch WhatsUp Gold v12.0

In this File

WhatsUp Gold VoIP Monitor Release Notes v1.0

Release information

Product name	Ipswitch WhatsUp Gold VoIP Monitor
Version	v1.0
Release date	June 2008

About WhatsUp Gold VoIP Monitor editions

The WhatsUp Gold VoIP Monitor plug-in is designed to help network managers monitor key VoIP performance metrics on their network. This is accomplished by using the Cisco IP SLA technology, embedded in many Cisco routers and switches, to monitor the VoIP network performance.

With at least two Cisco IP SLA compatible devices, a source and destination device, the devices generate simulated network data and IP service traffic to measure network performance between the two network devices in real time. The information collected includes data for response time, one-way latency, jitter (interpacket delay variance), packet loss, voice quality scoring (Mean Opinion Score), and Calculated Planning Impairment Factor (ICPIF). WhatsUp Gold then polls the data collected on the IP SLA device and provides this information in the form of workspace reports, custom performance reports, and alert notifications.

The following VoIP monitors allow you to monitor the following VoIP metrics in WhatsUp Gold :

Performance monitors

• Mean Opinion Score (MOS)
• ICPIF (Calculated Planning Impairment Factor)
• Jitter - Source to Destination (ms)
• Jitter - Destination to Source (ms)
• Latency - Source to Destination (ms)
• Latency - Destination to Source (ms)
• Percent Packet Loss - Source to Destination
• Percent Packet Loss - Destination to Source

Active Monitor

• Mean Opinion Score (MOS)

For more information about the VoIP Monitor, see the Using WhatsUp Gold VoIP Monitor.

System requirements

• WhatsUp Gold v12 Standard Edition, Premium Edition, MSP Edition, or Distributed Edition.
• The minimum software and hardware requirements are based on the WhatsUp Gold v12 requirements. For more information, see the WhatsUp Gold v12 Release Notes.

Known Issues

The following are known issues with the VoIP Monitor release:

• The Active Monitor Library Test dialog Credentials list does not work properly. It always uses the device's configured credential.
• IP SLA devices, with the same IP address, always poll using the lowest Device ID's credential instead of using the credential configured for device itself.
• The VoIP Monitor file size reported in Add or Remove Programs is not accurate.

Installing VoIP Monitor v1.0

Important: Make sure that WhatsUp Gold v12 is installed before installing VoIP Monitor

The following overview steps are required to implement the WhatsUp Gold VoIP Monitor, refer to Using WhatsUp Gold VoIP Monitor for detailed instructions:

1. Configure the Cisco source and destination devices for IP SLA UDP Jitter operations.
2. Install and configure the WhatsUp Gold VoIP Monitor.

Uninstalling VoIP Monitor v1.0

The VoIP Monitor uninstall removes all of the VoIP passive and active monitors, report data, and all program files. It leaves the VoIP Monitor workspace reports, but no longer tracks the VoIP data.

Note: To uninstall WhatsUp Gold, you must first uninstall the VoIP Monitor plug-in, then uninstall WhatsUp Gold separately.

To uninstall Ipswitch VoIP Monitor:

1. Select Start > Settings > Control Panel, then select Add or Remove Programs.
2. Select Ipswitch WhatsUp Gold VoIP Monitor.
3. Select Remove.

For more information

Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold Web site.

• WhatsUp Gold Release Notes. The release notes provide an overview of changes, known issues, and bug fixes for the current WhatsUp Gold release. The notes also contain instructions for installing, upgrading, and configuring WhatsUp Gold. The release notes are available at Start > Programs > Ipswitch WhatsUp Gold > Release Notes or on the WhatsUp Gold web site.
• WhatsUp Gold Application Help for the console and web interface. The console and web help contain dialog assistance, general configuration information, and how-to's that explain how to use the features. The Table of Contents is organized by functional area, and can be accessed from the main menu or by clicking Help in the console, or the ? icon in the web interface.
• WhatsUp Gold Getting Started Guide. This guide provides an overview of WhatsUp Gold, information to help you get started using the application, the system requirements, and information about installing and upgrading. The Getting Started Guide is available on the WhatsUp Gold web site.
• WhatsUp Gold New Features Guide. This guide provides information about the new features in Ipswitch WhatsUp Gold v12.0. This guide is available on the WhatsUp Gold web site.
• WhatsUp Gold User Guide. This guide describes how to use the application out-of-the-box. It is also useful if you want to read about the application before installing. To view or download the User Guide, select Help > WhatsUp Gold User Guide or download it from the WhatsUp Gold web site.
• WhatsUp Gold Distributed Edition Deployment Guide. This guide provides instructions on how to plan and deploy the WhatsUp Gold Distributed Edition. This guide is available on the WhatsUp Gold web site.
• WhatsUp Gold MSP Edition Deployment Guide. This guide provides instructions on how to plan and deploy the WhatsUp Gold MSP Edition. This guide is available on the WhatsUp Gold web site.
• WhatsUp Gold Translation Guide. This guide describes how to use the translation features to create a localized version of the WhatsUp Gold web interface. This guide is available on the WhatsUp Gold web site.
• Licensing Information. Licensing and support information is available on the myipswitch.com web portal. The web portal provides enhanced web-based capabilities to view and manage Ipswitch product licenses.
• Knowledge Base. Search the Ipswitch Knowledge Base of technical support and customer service information. The knowledge base is available on the WhatsUp Gold web site.
• User Forum. Use the online user group forums to interact with other WhatsUp Gold users to share helpful information about the application. The User Forums are available on the WhatsUp Gold web site.