Release Notes for Ipswitch WhatsUp Gold

In this File

Release Notes for Ipswitch WhatsUp Gold 2017 Service Pack 3

Release information

Product Name

WhatsUp Gold 2017

 

Version

Service Pack 3

 

Release date

February 16th, 2017

 

WhatsUp Gold Service Pack 3 (17.0.3)

The following released with WhatsUp Gold Service Pack 3 (17.0.3).

WhatsUp Gold Features

WUG17.0-SP3-User Preferences - Choose Color

Known Issues

Defects resolved in WhatsUp Gold Service Pack 3 (17.0.3)

Defect ID

Category

Issues

APM-1703

Application Monitoring

Corrected an issue preventing the service restart application monitoring action from functioning properly.

FLM-3834

Network Traffic Analysis

Corrected an issue preventing some dashboard views/reports applicable to Network Traffic Analysis from successfully auto-refreshing data.

FLM-4031

Network Traffic Analysis

Corrected an issue related to regional settings which caused an error to be generated when attempting to enter a Network Traffic Analysys IP group.

FLM-4038

Network Traffic Analysis

Corrected an issue causing WhatsUp Gold NTA to report 'short field overflow'

FLM-4042

Network Traffic Analysis

Corrected an issue preventing WhatsUp Gold from successfully collecting flow data due to a a flush exception in the Network Traffic Analysis monitor log.

WRLS-23

Wireless

Corrected an issue causing potential issues monitoring Ruckus wireless devices.

WRLS-109

UI

Corrected an issue preventing the user from being able to resize the grid area for Wireless reports.

WRLS-110

Reports

Corrected an issue causing the device information cards for wireless controllers to potentially report detected rogues when none are present per corresponding report data.

WRLS-114

Wireless

Corrected an issue potentially causing axis labels on certain wireless report graphs to change positions.

WRLS-119

Reports

Corrected an issue with the Wireless Bandwidth by SSID report causing traffic from other devices sharing the same SSID to be displayed when filtered by access point.

WRLS-121

Reports

Corrected an issue causing the Client Count Report to display "Device Not Found" if a client has connected to more than one access point.

WUG-13665

Discovery

Corrected an issue which could cause discovery to fail when attempting to discover a Minuteman 2 port power module when Layer 2 is enabled.

WUG-19053

Virtual Machines

Corrected an issue preventing the operating system attribute from being displayed in the Virtual Machine Attributes dashboard report.

WUG-20200

Reports

Corrected an issue preventing the scheduled State Summary report from being sent.

WUG-20277

Map

Corrected an issue causing the filter overlay to remain applied when switching between the My Network and Discovered Network map views resulting in filters overlapping one another.

WUG-20338

Logs

Corrected an issue causing an Nm.UI exception to be generated in the installation log file though no error or warning was presented.

WUG-21003

User Management

Corrected an issue preventing roles and sub roles from being deleted from WhatsUp Gold successfully unless the user is logged in using the Ipswitch-provided admin account.

WUG-21021

Monitors

Corrected an issue preventing SNMP traps from being displayed in the SNMP Trap Log.

WUG-21150

UI

Corrected an issue causing the user to be directed/redirected to a pre-WUG2017 login screen.

WUG-21237

UI

Corrected an issue preventing the Settings primary menu option from being displayed as well as the actual Settings controls from being accessible using the search function in the user interface.

WUG-21510

UI

Corrected an issue causing the user interface to display multi-byte characters incorrectly.

WUG-21870

Credentials

Corrected an issue causing WhatsUp Gold to treat masked characters as actual characters in the password field when editing a credential.

WUG-22360

Device Properties

Corrected an issue preventing the user from being able to edit the Host Name field in the Device Properties interface.

WUG-22370

Monitors

Corrected an issue preventing the user from saving changes to the Poll Using field in the Monitor Setup interface.

WUG-22416

Reports

Corrected an issue causing all Interface Utilization reports to display data for only the last device added when multiple IU reports are present on the same dashboard view.

WUG-22493

UI

Corrected an issue causing toggle controls to respond slowly and eventually freeze the selected device or active monitor after 5 or 6 interfaces were enabled/disabled.

WUG-22519

UI

Corrected an issue causing the device select checkbox to be disabled in the Start/Update Monitoring dialog.

WUG-22622

Discovery

Corrected an issue causing WhatsUp Gold to incorrectly merge devices based on matching IP addresses on down interfaces.

WUG-22677

UI

Corrected an issue preventing the 'spinner' indicating data is loading from being displayed when selecting '+' to add a new user from the User and Group Library interface.

WUG-22708

Map

Corrected an issue causing multiple connection names to display on the same connectivity link.

WUG-22724

Services

Corrected an issue causing system services to make duplicate calls to the database requesting identical information and status.

WUG-22730

Map

Corrected an issue causing a red annotation to appear on a device icon status ring when no down active monitor exists.

WUG-22911

UI

Corrected an issue potentially causing the user interface to become unresponsive when discovering devices when a large number of devices are already being monitored.

WUG-22756

UI

Corrected an issue potentially causing the user interface to become unresponsive when adding a large number of devices to WhatsUp Gold.

WUG-22760

Installation

Corrected an issue causing the evaluation expiration dialog to appear twice during product registration.

WUG-22818

Database

Corrected an issue which generated an exception in the console when attempting to log in with a clean database.

WUG-22935

Performance

Corrected an issue causing the UI to respond slowly when putting devices in maintenance mode using bulk field change option.

WUG-22941

UI

Corrected an issue preventing the device information card from displaying updated credentials when assigned using bulk field change option.

WUG-22970

Reports

Corrected an issue which caused an error to be generated in the Logger Health Messages report when entering text in the Search field.

WUG-23029

Upgrade

Corrected an issue causing devices in the Wireless Layer 2 Dynamic Group to be migrated to the incorrect device group after upgrading from v16 to 17.0.1.

WUG-23104

Map

Corrected a performance issue related to decreasing the amount of time it takes to render the map view.

WUG-23112

Poller

Corrected an issue which caused CPU and Memory usage to increase between previous versions and the current version of WhatsUp Gold when the same number and type of monitors have been applied.

WUG-23128

Reports

Corrected an issue preventing the Quarterly Availability Summary report from displaying data when a single device is selected.

WUG-23132

Reports

Corrected an issue causing some inaccurate values to be reported in the Group Status report.

WUG-23168

Reports

Corrected an issue causing the Passive Monitor Error Log to display "?" characters due to how the applicable data is stored in the database.

WUG-23177

Reports

Corrected an issue causing the Total Devices By Role report to display values that are inconsistent with corresponding counts on the map.

WUG-23185

Libraries

Corrected an issue causing timestamps within the scheduled reports library to be inaccurate when viewing the web interface in Firefox.

WUG-23191

Reports

Corrected an issue applicable to reports that use pagination which generated a "No Data To Display" message when a filter was applied.

WUG-23198

Reports

Corrected an issue occasionally preventing business hours from being successfully applied when viewing statistical data reports with Last Polled selected as the reporting timeframe.

WUG-23256

Reports

Corrected an issue potentially preventing the Asset Inventory from displaying devices.

WUG-23314

Map

Corrected an issue preventing the wireless overlay from removing applicable device icons from the map when disabled.

WUG-23319

Business Errors

Corrected an issue causing an error to be generated when attempting to save business hours.

WUG-23321

Database

Corrected an issue potentially preventing the map from successfully gathering data from a device if the device.sStatus database field contents exceed 8000 characters.

WUG-23336

Reports

Corrected an issue preventing the user from successfully exporting some reports from WhatsUp Gold.

WUG-23337

Alert Center

Corrected an issue causing performance thresholds to ignore devices when configured to alert when the threshold been exceeded for more than 24 hours.

WUG-23533

Device Properties

Corrected an issue causing the date and time information displayed in the Notes field within the Device Properties to be inaccurate.

WUG-23559

Tools

Added the Microsoft Enterprise Library Configuration Tool which was previously missing from WhatsUp Gold 2017

WUG-23586

Map

Corrected an issue temporarily preventing the map from being regenerated properly after deleting devices.

WUG-23613

Device Properties

Corrected an issue preventing the ARP Cache Device Information Type within the Device Properties interface from displaying data.

WUG-23619

Poller

Corrected an issue causing the the UI to show the poller going offline after a few seconds while showing the applicable services are running.

WUG-23629

UI

Corrected an issue preventing the message prompting to user to switch to the grid view from being displayed in scenarios where "Include devices in sub-groups" is enabled resulting in WhatsUp Gold attempting to display more than 2000 devices.

WUG-23698 WUG-24230

Actions

Corrected an issue preventing WhatsUp Gold from returning payload data when the ActiveMonitor.Payload percent variable is used in some active monitors.

WUG-23718

Devices

Corrected an issue which could cause device group membership to be incorrect after discovery has run.

WUG-23750

Application

Corrected an issue in which selecting Check For Updates could present the user with options that could potentially.

WUG-23756

User Rights

Corrected an issue previously allowing AD/LDAP user accounts to access the dashboard interface without the applicable user rights.

WUG-23763

Discovery

Corrected an issue causing WhatsUp Gold to incorrectly merge devices based on MAC when the MAC address has been added to the non-unique key in the discovery service configuration file.

WUG-23765

Map

Corrected an issue potentially causing device icon status colors to change at random.

WUG-23780

Discovery

Corrected an issue preventing WhatsUp Gold from successfully decoding MAC addresses resulting in duplication.

WUG-23784

Discovery

Corrected an issue preventing WhatsUp Gold from successfully merging devices following a discovery scan.

WUG-23796

Alert Center

Corrected an issue preventing users from seeing devices displayed under thresholds in Alert Center if logged in with a non-default account and all rights enabled and if Device Group Access Rights is disabled .

WUG-23809

Logs

Corrected an issue preventing SNMP trap results from being properly displayed in the log rendering them unusable.

WUG-23935

Map

Corrected an issue causing a filter applied to the My Network map to persist after switching to the Discovered Network map.

WUG-23937 WUG-24050

Device Roles

Corrected an issue preventing device roles from being successfully updated on the custom map when modified by a non-admin user with admin privledges.

WUG-23968

Users

Corrected an issue which generated an error when attempting to specify device group access rights for a new user being added to a new device group with all access rights enabled.

WUG-24039

Reports

Corrected an issue preventing refresh timers from resetting when a dashboard with auto-refresh timers is closed then another is opened.

WUG-24070

Monitors

Corrected an issue potentially generating multiple error messages when attempting to monitor a device with an extensive number of interface monitors.

WUG-24083

Reports

Corrected an issue preventing the Device Uptime report from being exported successfully.

WUG-24113

Map

Corrected an issue potentially causing devices to shift positions slightly when viewing custom maps.

WUG-24132

Map

Corrected an issue potentially preventing the custom map from initially displaying device icons properly after logging out, then logging back in to WhatsUp Gold.

WUG-24148

Reports

Corrected an issue causing the Custom Performance Monitor Over Time chart to display negative values as zero.

WUG-24165

Discovery

Corrected an issue causing discovery to merge on MAC addresses in the VRRP tables.

WUG-24173

Devices

Corrected an issue causing average utilization performance data to be pulled from Statistical* tables instead of Statistical*Cache tables for display on the device information card.

WUG-24226

User Interface

Corrected a styling issue preventing the Start Monitoring dialog from allowing the user to change the role for the selected device.

WUG-24233

Reports

Corrected an issue with some reports potentially preventing the report from displaying data when a custom date range is specified.

WUG-24316 WUG-24228

Discovery

Corrected an issue causing discovery to potentially hang due to email, ftp, and web server roles not being disabled.

WUG-24329

Logs

Corrected an issue which resulted in WhatsUp Gold 2017 logging values for 64-bit SNMP counters differently than v16.x/WhatsUp Gold 2016.

WUG-24337

Database

Corrected an issue which generated an error and prevented database table usage reports from loading successfully.

WUG-24443

Upgrade

Corrected an issue preventing WhatsUp Gold from being successfully upgraded due to a file check.

WUG-24494

Dashboards

Corrected an issue preventing the Alert Center dashboard from returning data for a user with all admin rights enabled.

WUG-24934

Roles

Corrected an issue preventing the Hyper-V Host sub-role from being successfully assigned to a device after being discovered using SNMP and rescanned using WMI.

WUG24978

Device Properties

Corrected an issue causing some operating system labels from being displayed in the Device Properties interface.

WUG-25112

Reports

Corrected an issue preventing non-admin users from accessing the State Change Timeline report.

WVRT-3966 WVRT-3968 WVRT-3976

Virtual Machines

Corrected an issue causing the device information cards for both the host and child virtual machine as well as applicable reports to display a zero value for VMware Datastore IOPS when data exists.

System Requirements

Operating system and virtual environment requirements

This service pack does not require or introduce changes to the WhatsUp Gold operating system and virtual requirements.

Database requirements

This service pack does not require or introduce changes to the WhatsUp Gold database requirements.

Web server requirements

This service pack does not require or introduce changes to the WhatsUp Gold Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the WhatsUp Gold framework and accessibility requirements.

Web and mobile interface requirements

This service pack does not require or introduce changes for internet browsers.

Poller Requirements

This service pack does not require or introduce changes to the WhatsUp Gold poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold 2017 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
-WhatsUp Gold v16.3.x
-WhatsUp Gold v16.4.x
-WhatsUp Gold 2016
-WhatsUp Gold 2017

This release is a full install and may be installed without first installing WhatsUp Gold 2017. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, activation, and uninstall.