Release Notes for Ipswitch WhatsUp Gold 2018

In this File

Group Policy Object 503 Service Unavailable error

A Group Policy Object (GPO) applied on your domain which has removed or altered the user rights of the WhatsUpGold_User account on the Network Performance Monitor server can cause a generic 503 Service Unavailable Error to be displayed following Network Performance Monitor installation. The account is created during Network Performance Monitor installation and is used for the identity of the Network Performance Monitor application pool in IIS as well as the account with rights to the NPM virtual directory. This user should be added to the Local Administrators group and should not be removed.

To correct the error, verify/restore applicable settings using the following procedures:

1. Ensure the WhatsUpGold_User account exists on the Network Performance Monitor server:
   1. From the WhatsUp Gold server desktop, click Start > Control Panel > Administrative Tools > Computer Management.
   2. Expand Local Users and Groups in the Computer Management navigation tree.
   3. Click Users. If the WhatsUpGold_User account is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.
2. Ensure the WhatsUp_Gold User is a member of the Local Administrators group on the Network Performance Monitor server:
   1. From the Network Performance Monitor server desktop, click Start > Control Panel > Administrative Tools > Computer Management.
   2. Expand Local Users and Groups in the Computer Management navigation tree.
   3. Click Groups.
   4. Double-click Administrators. If the WhatsUpGold_User account is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.
3. Ensure the Local Administrators group has the Logon as a batch job Local Security option enabled:
   1. From the Network Performance Monitor server desktop, click Start > Control Panel > Administrative Tools > Local Security Policy.
   2. Expand Local Policies in the Security Settings navigation tree.
   3. Click User Rights Assignment.
   4. Double-click Logon as batch job. If the Administrators group is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.

Important: If changes are made using these procedures, in IIS the Application pool Nmconsole is stopped. IIS needs to be restarted prior to continuing. Additionally, Event Viewer displays the following:

Application pool ASP.NET v4.0 has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool.

Application pool ASP.NET v4.0 has been disabled. Windows Process Activation Service (WAS) did not create a worker process to serve the application pool because the application pool identity is invalid.

For more information

Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.

• Application Help. The WhatsUp Gold application contains dialog assistance, general configuration information, and how-to's that explain how to use the features. The Table of Contents is organized by functional area and can be accessed from the main menu or by clicking Help.
• Online Help and Documentation. For additional resources, see the Support site.
• Technical Support. Use the Support site for a variety of product help and resources. From here you can view product documentation, search Knowledge Base articles, access the community site for help from other users, and get other Technical Support information. The Support Site is available on the WhatsUp Gold web site.
• Licensing Information. Licensing and support information is available on your Ipswitch Account. This site provides enhanced web-based capabilities to view and manage Ipswitch product licenses.