Product Installation

To install WhatsUp Gold:

  1. Log in to Microsoft Windows as Administrator or using a comparable account with full administrative privileges to the computer.
  2. Double-click the downloaded WhatsUp Gold installation file to start the WhatsUp Setup. If you purchased a WhatsUp Setup CD-ROM, insert the disk into the computer. If WhatsUp Setup does not run automatically, click Start > Run, then enter the CD path followed by AutoRun.exe (for example, D:\AutoRun.exe).
  3. Select the language in which you want the WhatsUp Gold installer to run, then click OK.
  4. Read the Welcome screen and indicate if you want to configure WhatsUp Gold using either standard or advanced installation mode. Standard installation installs the application using default settings and IIS port. Advanced installation installs the application using additional user-defined settings including Failover and/or Distributed features, an existing instance of SQL Server, or a dedicated Windows account for IIS. Then, click Next to proceed.
  5. If you are presented with results of a system configuration check, please review the results prior to continuing the installation process. If any prerequisite checks did not pass, please resolve them, then click Revalidate to perform the system configuration check again. Click Next to proceed.
  6. Enable I already have an activation key, then click Next to proceed to License Information. Or, if you are evaluating WhatsUp Gold, enter the required information, then click Next to retrieve your evaluation license and proceed directly to SQL Server instance configuration.
  7. Enter your WhatsUp Gold Activation Key, then click Next to proceed.
  8. Enable the applicable checkbox(es) to indicate if you intend to install WhatsUp Gold with Failover and/or Distributed features. Depending on the activation key entered, one or both features may be enabled automatically.

    Warning: Before selecting either of these options, please make absolutely certain you intend to deploy this instance of WhatsUp Gold as part of a Distributed and/or Failover network monitoring environment and that you are knowledgeable about their unique installation and configuration procedures.

    Warning: If you indicated prior that you would like to install WhatsUp Gold using both Distributed and Failover features, please review the proper order of operations for installing Secondary/Primary and Central/Remote sites before proceeding.

    Important: If you indicated prior that you would like to install WhatsUp Gold with Failover or Distributed and Failover features, at this point you must proceed with alternate steps specific to Failover installation. Please proceed with the following instructions depending on the features you are installing:

    Continuing installation using Failover features
    Finalizing installation using Failover features

  9. Configure your SQL Server instance as follows:
    1. If you chose Standard installation, enter and confirm a password for the SQL Server Administrator account to use to access the database instance, then click Next.
    2. If you chose Advanced installation and would like to use the local SQL Server 2014 Express SP2 instance included with WhatsUp Gold:
      • Select Yes, install a local copy of Microsoft SQL Server 2014 Express SP2 named WHATSUP, then click Next.
      • Select the destination folders for the SQL Server Express application and data files, then click Next.
      • Enter and confirm a password for the SQL Server Administrator account to use to access the database instance, then click Next.
      • Enter names for the WhatsUp, iDrone, and NetFlow databases, then click Next.
      • Enter and confirm a password for the new SQL Server Login WhatsUp Gold will use to access the databases, then click Next.
      • Select the destination folder for the WhatsUp Gold installation, then click Next.
      • Enter the TCP port number for WhatsUp Gold to use for communication with the IIS website, then click Next. The default and recommended port number is 80.
      • Enter a password for the new Windows account created for dedicated WhatsUp Gold use, then click Next.

        Important: If you indicated prior that you would like to install WhatsUp Gold with Distributed or Distributed and Failover features, at this point you must proceed with alternate steps specific to Distributed installation after creating a user name and password for the New Windows account. Please proceed with the following instructions depending on the features you are installing:

        Continuing WhatsUp Gold installation with Distributed (Central) features
        Continuing WhatsUp Gold installation with Distributed (Remote) features

        Warning: If you indicated prior that you would like to install WhatsUp Gold using both Distributed and Failover features, please review the proper order of operations for installing Secondary/Primary and Central/Remote sites before proceeding.

      • Select the language or languages you would like to install for use with the application, then click Next.

        Important: Ipswitch recommends using the default names provided for your databases. If you choose to use non-standard database names, please do so during WhatsUp Gold installation as modifying them after installation is complete could cause potential issues with network monitoring.

    3. If you choose Advanced installation and would like to use an existing SQL Server instance:
      • Select No, I want to select an existing local or remote installation of Microsoft SQL Server for use with WhatsUp Gold, then click Next.
      • Enter the SQL Server name or IP address (followed by the database instance if you are connecting to a non-default database instance, e.g., ip address\database name) along with the SQL Server Administrator Login name and password for WhatsUp Gold to use to access the existing instance, then click Next.
      • Enter names for the WhatsUp, iDrone, and NetFlow databases, then click Next. If prompted to back up existing database(s), select Yes, then specify the location for the backup file(s).
      • Enter and confirm a password for the new SQL Server Login WhatsUp Gold will use to access the databases, then click Next.
      • Select the destination folder for the WhatsUp Gold installation, then click Next.
      • Enter the TCP port number for WhatsUp Gold to use for communication with the IIS website, then click Next. The default and recommended port number is 80.
      • Enter a password for the new Windows account created for dedicated WhatsUp Gold use, then click Next.

        Important: If you indicated prior that you would like to install WhatsUp Gold with Distributed or Distributed and Failover features, at this point you must proceed with alternate steps specific to Distributed installation after creating a user name and password for the New Windows account. Please proceed with the following instructions depending on the features you are installing:

        Continuing WhatsUp Gold installation with Distributed (Central) features
        Continuing WhatsUp Gold installation with Distributed (Remote) features

        Warning: If you indicated prior that you would like to install WhatsUp Gold using both Distributed and Failover features, please review the proper order of operations for installing Secondary/Primary and Central/Remote sites before proceeding.

      • Select the language or languages you would like to install for use with the application, then click Next.
  10. Click Proceed. The WhatsUp Gold install program begins the installation. When the installation program completes, the InstallShield Wizard Complete dialog appears.
  11. Click Finish. The setup program closes.

See Also

Overview

Security considerations

Important: Order of operations for installing WhatsUp Gold using Failover AND Distributed features

Continuing procedures for installing WhatsUp Gold with failover features

Continuing procedures for installing WhatsUp Gold with Distributed features

Upgrading your WhatsUp Gold installation

Activating new or upgraded WhatsUp Gold licenses

Offline activation

Uninstalling WhatsUp Gold

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