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Release Notes for WhatsUp Gold 2021

We're excited to announce the following features and enhancements implemented in the latest version of WhatsUp Gold.

IT Network Administrators like yourselves helped choose many of the features that went into this release. We always want to hear from you to improve and make WhatsUp Gold your "one-stop" solution for network management. Make sure to join and participate in the WhatsUp Gold Community to provide feedback on future releases, or consider joining our beta program by contacting our support team.

Release information

v2021 - January 20, 2021

Important: After upgrading WhatsUp Gold, please restart the WhatsUp Gold server and clear the cache and local storage for browsers on all machines that will access the WhatsUp Gold server.

What's New in WhatsUp Gold 2021

Log Management

The new WhatsUp Gold Log Management add-on allows you to collect Windows Event Log and Syslog events from any available device configured as a log data source. In addition to simply collecting log data, you can customize WhatsUp Gold to collect events that fit your specific needs by defining search criteria and applying several common and/or format-specific filters when viewing corresponding reports and dashboard views.

WUG21.0-LM_1

WUG21.0-LM_2

WUG21.0-LM_3

WUG21.0-LM_4

Enhanced Report Scheduling

WhatsUp Gold users can schedule automatic report generation and distribution with more efficiency and accuracy due to the new report rendering engine. Report data rendering has now been optimized for visual aesthetic as well as ease of printing and/or file sharing.

Important: New report data file format options are only applicable to export schedules created using this version of WhatsUp Gold. Any report data export schedule created using a previous version of WhatsUp Gold will still result in a .PDF output until that schedule is removed from, then recreated in the Scheduled Reports Library using the latest version of WhatsUp Gold.

WUG21.0-Scheduled_Reports

New Device Support

HPE 2930 switches are now supported devices and can be successfully discovered and monitored by WhatsUp Gold.

REST API

Use the new REST API performance monitor to retrieve data from any device or application on your network that supports REST API endpoints and the corresponding active monitor to track the status of any REST API that supports anonymous and basic authentication.

WUG21.0-REST_API

APM Profile for MySQL 8.0

WUG21.0-Oracle19c

Additional improvements

  • Enhanced visibility of specific poller usage
  • Updated user interface for Active Monitors and External Authentication
  • WhatsUp Gold now respects the browser timeout set in IIS

Updated and Improved

We’re committed to building the best in class software for network and application monitoring. See a problem or an area in need of improvement? Participate and post your suggestions in the Community. We’re listening.

Feature Area

Item

Description

Reports

WUG-1595

Search in Alert Center Items Report doesn't work

Device Status

WUG-2108

NTA Top Application view is not displaying correctly when filtered over 8 hours

Network Traffic Analysis

WUG-2290
WUG-38155
WUG-37421

Browser freezes up on Device Status page after upgrade to 19.1 and 19.2

Configuration Management

WUG-2330

Configuration Management Policy library pattern being added are not saved.

Network Traffic Analysis

WUG-2339

NTA: Value to add was out of range. Parameter name: value stack at System.DateTime.Add

 

 

 

Monitors

WUG-4090

During installation the Advanced Installation dialog is cut-off

Installation

WUG-4585

Cannot retrieve Skype for Business Windows performance counters

Reports

WUG-4591

SSH Active monitors start failing when remote hosts only have algorithms: hmac-sha2-256 and hmac-sha2-512 enabled

Monitors

WUG-4807

Interface utilization report showing Tx/Rx Avg over 100% for Windows servers

Roles and Subroles

WUG-5044

Can't edit or view SubRole Synology NAS Device

Discovery

WUG-5051
WUG-5129

"Device has service" rule is not working for discovery role

Authentication

WUG-5075

External Authentication Search Greyed Out

Roles and Subroles

WUG-5180

Can't assign a role to device using API/Swagger

Configuration Management

WUG-5186

Error launching Configuration Management library

Network Traffic Analysis

WUG-5194

NTA "ProcessPacket" exception error

Credentials

WUG-5244

Bad Object Index error when using SNMP V3

Monitors

WUG-5265

Active script monitor not working after upgrade from 19.2 to 20.0

Upgrade

WUG-5337

Upgrade halt due to UAC blocking access to temp dir

Monitors

WUG-5369

HTTP Content monitor fails when escape characters are used

Installation

WUG-5376

Installer failed to correctly analyze hardware

Application Monitoring

WUG-5636

Conflicting Test Results in APM

Pollers

WUG-5661

Remote poller startup fails with exception Core.Rest.dll missing

Monitors

WUG-5802

SQL Query Monitor changes in v20 cause the <> to be escaped out and replaced with & lt; & gt;

Application Monitoring

WUG-5891

APM: End User Script doesn't save Browser Type field

Database

WUG-6140

Device asset updater is constantly accessing database

Reports

WUG-6141

Device Connectivity report swapping Alias and Description for connections

Map

WUG-6148

Slow Rebuild of Map and Dynamic Groups

User Interface

WUG-621

HTTP 400 - the size of the request headers is too long

Configuration Management

WUG-6235

Configuration Management backup tasks are not being saved

User Interface

WUG-6338

Formatting/missing line feeds and carriage returns for Configuration Management backups

Configuration Management

WUG-6380

Older Configuration Management backups are not being deleted although "Limit the number of backups to keep" is set

Credentials

WUG-6383

SNMP V3 reports down states when duplicate responses are sent from a target device

APIs

WUG-6408

WUG API: Device Template does not respect protocol selection for performance monitors

User Interface

WUG-6461

Web Console upgrade notification displays incorrect version

Updated and Improved in v21.0.1

Feature Area

Item

Description

WhatsUp Gold Live

WUG-2765

Corrected an error preventing NTA collector from successfully rolling up interface data.

Monitors

WUG-6937

Corrected an error causing Custom WMI Monitors to save the raw path date type.

Log Management

WUG-6953

Corrected an issue causing the following error message: Error initializing winevent info - '1': Missing windows device config data in LogCollectorService.log.

Roles and Subroles

WUG-6967

Corrected an issue preventing a monitor from being successfully applied to a device during scan or rescan after that monitor has been added to a subrole.

Log Management

WUG-6976

Corrected an issue preventing license information specific to Log Management from being displayed when the server time set to GMT.

Maps

WUG-6983

Corrected an issue preventing some map links from displaying the correct status when no monitor is attached.

Things You Should Know

Important: After upgrading WhatsUp Gold, please restart the WhatsUp Gold server and clear the cache and local storage for browsers on all machines that will access the WhatsUp Gold server.

Important: To monitor a MySQL database, download and install the MySQL .NET Connector on the WhatsUp Gold machine. Please note, the latest version of WhatsUp Gold only supports MySQL .NET Connector version 8.0.21 due to potential compatibility issues. If you are using application monitoring features and/or SQL Query active or performance monitors, you must download and upgrade your connector from version 5.2.5 to 8.0.21. The MySQL .NET Connector can be downloaded here: https://downloads.mysql.com/archives/c-net/.

Note: When connecting to a remote SQL instance, WhatsUp Gold only supports the TCP/IP network library.

System Requirements

For more information about what is needed to operate WhatsUp Gold, see System Requirements.

JAN

20

2021