Icons and annotations

Icons displayed on both the Discovered Network and My Network map views represent devices either seen or monitored by WhatsUp Gold, respectively. Each device icon reveals device information and a visual indicator of its current status. Please note, any change in status causes the affected device icon to pulsate as a visual indicator of that change. The image within the icon indicates the device type or primary role. You have the ability to upload any image for use as a custom device icon based on its assigned role. Click here for instructions on how to customize your device icons.

Tip: Device icons can be customized using the Device Role Editor.

WUG17.0N-SP2-IMG-DEVICE_UP_SM_GREEN

WUG17.0N-SP2-IMG-DEVICE_UP_LG_GREEN

A green ring indicates the device is Up. It is operating as expected per the specific monitors assigned and enabled.

WUG17.0N-SP2-IMG-DEVICE_UP_DOWN_MONITOR_SM_GREEN

WUG17.0N-IMG-DEVICE_UP_DOWN_MONITOR_LG_GREEN

A green ring annotated with a red dot indicates the device is Up. However, one or more assigned active monitors reported as Down the last time the device was polled.

WUG18.0-IMG-DEVICE_UP_DOWN_PASSIVE_MONITOR_SM

WUG18.0-IMG-DEVICE_UP_DOWN_PASSIVE_MONITOR

A green ring annotated with a black triangle indicates the device is Up. However, one or more assigned passive monitors reported as Down the last time the device was polled.

WUG17.0N-IMG-DEVICE_DOWN_SM

WUG17.0N-IMG-DEVICE_DOWN_LG

A red ring indicates the device is Down. One or more assigned monitors has detected a problem per the configured threshold(s).

WUG17.0N-IMG-DEVICE_MAINT_SM

WUG17.0N-IMG-DEVICE_MAINT_LG

A yellow ring indicates the device is currently in Maintenance Mode. The device will not be polled, actions will not be triggered, and activity will not be logged until it is taken out of maintenance mode.

WUG17.0N-IMG-DEVICE_UNKNOWN_SM

WUG17.0N-IMG-DEVICE_UNKNOWN_LG

A light gray ring indicates the status of the device can not be determined because WhatsUp Gold was unable to successfully communicate with and/or gather useful data from the device when polled.

WUG17.0N-IMG-DEVICE_UNKNOWN_DOWN_MONITOR_SM

WUG17.0N-IMG-DEVICE_UNKNOWN_DOWN_MONITOR_LG

A light gray ring annotated with a red dot indicates the status of the device can not be determined because WhatsUp Gold was unable to gather useful data from the device when polled. However, WhatsUp Gold was able to determine one or more assigned active monitors reported as Down the last time the device was polled.

WUG18.0-IMG-DEVICE_UNKNOWN_DOWN_PASSIVE_MONITOR_SM

WUG18.0-IMG-DEVICE_UNKNOWN_DOWN_PASSIVE_MONITOR

A light gray ring annotated with a black triangle indicates the status of the device can not be determined because WhatsUp Gold was unable to gather useful data from the device when polled. However, WhatsUp Gold was able to determine one or more assigned passive monitors reported as Down the last time the device was polled.

WUG17.0N-IMG-DEVICE_DISCOVERED_SM

WUG17.0N-IMG-DEVICE_DSICOVERED_LG

A dark gray diamond indicates the device has been discovered by WhatsUp Gold but is not yet being monitored. Please note, this iconography is only used on the Discovered Network map.

Please note, devices in either an Up or Unknown state which have both active and passive monitors reported as Down are annotated with both a red dot and a black triangle.

Just as icons shown on the map reflect assigned role, device status, and individual monitor status, the links connecting those icons also reflect useful network monitoring information.

WUG18.0-Device_Connector

A solid line segment between icons indicates network connectivity between devices.

WUG18.0-Wireless_Connector

A dotted line segment between icons indicates wireless connectivity between devices.

WUG18.0-Virtual_Connector

A dashed line segment between icons indicates virtual connectivity between devices.

WUG18.0-Dependency_Connector

A curved and dashed line segment with an arrow between icons indicates the status of one device is dependent upon the status of the other.

WUG18.0-Interface_Connector_Good

WUG18.0-Interface_Connector_Warning

WUG18.0-Interface_Connector_Bad

A line segment with status color applied indicates interface utilization data is available for this connection.

Please note, depending on data received and specific thresholds configured, device connectors overlaid with interface utilization status may be divided into two segments which become visually distinct when hovering your mouse over them. Each segment of the connector is representative of interface utilization status for the device it touches. Additionally, clicking on a connector launches the device information with interface utilization data in focus.

Zooming in enhances the detail available by displaying the name or IP address beneath its respective device. Conversely, zooming out hides device images and changes status rings to solid icons which simplifies the overall map view while maintaining the same at-a-glance status. Hovering over any device icon obscures any devices displayed on the map which aren't direct dependencies of that device.

Important: Map filters are not all inclusive like Search results. Any filters applied to either map view are done so collectively. For example, if you applied two filters to display only devices located in Atlanta that are up, the map would obscure icons representing devices which do not meet the criteria. However, if you were apply a third filter to display devices that are down or devices in Boston, all devices would be obscured since a single device can neither be up and down, nor can it be located in Atlanta and Boston simultaneously.

When Include devices in sub-groups is disabled and the map displays device groups as folders, double-clicking any folder icon updates the map to display the devices in that group.

See Also

Maps

Discovered Network

My Network

Map filtering

Device information cards

Addressing Web Alarms

Creating links between devices

Customizing your map view