Interface Errors

Interface Errors report reveals packet discard count (specially due to error) for network interfaces associated with each device or device group you specify. Packets can be routinely discarded due to policy, hardware faults, and network outages. Interface Errors reports reveal an error-specific fraction of the total packet discard count reported in the Interface Discards report. At the network interface, discards due to error typically occur when a CRC (Cyclic Redundancy Check) or packet header inspection returns unexpected results.

Device. Device hostname, IP address, or custom label.
Interface. Network interface with reported errors.
Rx Avg. Average incoming packets discarded due to error per minute for Date Range specified.
Rx Errors. Errors reported from inbound packets since polling began for Date Range specified.
Tx Avg. Average number of outgoing packets discarded due to error per minute for Date Range specified.
Tx Errors. Errors reported from inbound packets since polling began for Date Range specified.
Last Poll. Duration since last sample.

To display additional measurements, click a column heading () for column selection (). You can also include:

Rx Min. Minimum average received.
Rx Max. Maximum average received.
Tx Min. Minimum average transmitted.
Tx Max. Maximum average transmitted.

Generate a report

Choose Device. Choose one or more host devices you want Interface Errors measurements for.

Choose time constraints. (,) Choose times for the Interface Errors. (For recently observed measurements, select Last Polled from the Date Range drop down list.)

Filter and reduce by row and by column. Sort and remove columns, group rows based on specific column values, and remove unwanted information from the table.

Chart, adjust output, and visualize. Fine tune report presentation and range of values displayed using the Report Setting dialog (optional).

Note: This report only returns Interface Errors metrics for devices that already have the appropriate WMI or SNMP credentials. For more information, see Using Credentials.

Note: To harvest data for this report, you must enable collection of Interface Utilization performance monitor data collection under Device Properties and ensure the Collect errors and discards data for all selected interfaces interface data collection configuration option is selected .

Export report data

Report data can be exported from WhatsUp Gold, reused, and distributed in multiple formats. Select Expand () from the Dashboard Options () menu. After the report has been expanded, select the Export Data icon to access the following options:

HTML. Generate and download a .htm file presenting your report data as it appears in the WhatsUp Gold user interface.
Excel. Generate and download a .xml spreadsheet containing your report data.
CSV. Generate and download a .csv file containing your report data.
Text. Generate and download a .txt file containing your report data.
Schedule Export. Set a recurring date and time, format, and email destination for report data export.
Important: Current report data file format options are only applicable to export schedules created using WhatsUp Gold version 2021 and later. Any report data export schedule created using an earlier version of WhatsUp Gold will still result in a .PDF output until that schedule is removed from, then recreated in the Scheduled Reports Library using the latest version of WhatsUp Gold.

Control	Purpose
Device	Browse and choose a single device.
Single Interface	Choose an interface on a device.
Device Group	Choose an existing group of one or more devices. You can also create custom or dynamic groups.

Control	Purpose
Date Range	Choose or define an overall date range.
Business hours	Focus on specific days of the week and periods within each day. Reveal trends that are sensitive to business hours, time zones, and other periodic attributes in the observed data.

Control	Purpose
Sort.	Sort column in ascending or descending order.
Columns.	Pick the columns you want to view. Click a check box to display the column. Clear the check box to hide it.
Group by this field.	Group table into collapsible rows wherever the current column contains identical data ("field") values.
Filters.	Provide a keyword to view only rows that contain the keyword for this column.

Control	Purpose
Show Top n Items	Limit items to the samples with the highest (or lowest) interface errors.
Threshold Type	Switch between minimum or maximum mode for cutoff values for the ranked list. At or Over. Show peak occurrence period. (Observations equal to or greater than Threshold.) At or Under. Show occurrences equal to or less than Threshold.
Threshold (percent)	Baseline value used to trim ranked device list based on peak or subpeak periods when returning the Top n.

Control	Purpose
Display Options	Present data as a chart, a table grid, or both.
Chart Type	Gauge charts. Available when you select a Date Range of Last Polled . Time series. Available when you select a Date Range interval (Today , for example). Line/Area. Scatter graph that connects adjacent measurements with straight lines. Spline/Area Spline. Choose a graph with a smoothed appearance where adjacent samples exhibit a gradual slope.
Chart Options	Legend, Grid Lines, Range Selector. Include legend, grid lines, and range selector for readability. Trend Lines. Present data with a smoothed average to show trend. Vertical Axis Scale. Automatically scale to fit data or specify a finite range.