WhatsUp Gold System Requirements

Hardware requirement guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of monitored devices, the number of monitors, types of monitors, polling intervals, and other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your environment.

Minimum server recommendations

*Each data point stored in the database counts as a metric and WhatsUp Gold may collect more than one metric per monitor.

Recommendations for accessing WhatsUp Gold

We recommend accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

Operating system requirements

WhatsUp Gold supports the following Windows Server platforms:

• Microsoft Windows Server 2022

Important: Currently, Log Management central event collection is not supported on Windows Server 2022. There is a known issue that can potentially result in missed logs. As a workaround, you can use all agent-based event collection. For additional information, please see WhatsUp Gold Agent Overview in the WhatsUp Gold help system.

• Microsoft Windows Server 2019
• Microsoft Windows Server 2016

Additionally,

• For evaluation purposes, WhatsUp Gold operates on Windows 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
• Installing WhatsUp Gold on a domain controller is not supported.
• WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it. Refer to additional Hardware requirements guidelines.

Database requirements

Important: As part of the upgrade to WhatsUp Gold the SQL Server Express database included with WhatsUp Gold will be updated to SQL Server 2017 Express.

Important: If you use a remote SQL database, instead of the default install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: The collation of Microsoft SQL Server being used to host WhatsUp Gold databases should be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

Additionally, the collation of each of the aforementioned WhatsUp Gold databases should also be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers. The following database versions are supported:

• Microsoft SQL Server 2014
• Microsoft SQL Server 2016
• Microsoft SQL Server 2017
• Microsoft SQL Server 2019

Web server requirements

The WhatsUp Gold installer automatically installs/enables IIS on platforms where it is supported. WhatsUp Gold requires the following Web Server Role Services for IIS at a minimum:

• Web Server
• ASP .NET
• Static Content
• HTTP Redirection
• Default Document

Framework requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting. The following are required software framework and support packages:

• .NET 4.7.2, included in installation program.
• PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
• Microsoft Windows Scripting Host v5.7 (or later).
• Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Important: The Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options: .NET Framework Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation.

Web interface requirements

The following web browsers are currently supported for use with WhatsUp Gold:

• Microsoft Edge
• Google Chrome
• Mozilla Firefox

  Important: WhatsUp Gold does not support any version of Internet Explorer in Compatibility or Quirks mode.

Log Management Requirements

The WhatsUp Gold Log Management feature collects log data from monitored devices and stores that data for reporting and analysis in an Elasticsearch database, which can be either installed locally on the WhatsUp Gold server, or can be a remote instance of Elasticsearch.

The WhatsUp Gold server requires the following to support a remote Elasticsearch instance:

• CPU speed >= 2.6 GHz
• CPU count >= 8 cores
• RAM >= 16 GB

The WhatsUp Gold server requires the following to support a local Elasticsearch instance:

• CPU speed >= 2.6 GHz
• CPU count >= 8 cores
• RAM >= 32 GB
• Disk space >= 585 GB

Poller requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 metrics with one WhatsUp Gold server and additional pollers (additional pollers required depend on the number of metrics). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

Installing WhatsUp Gold

WhatsUp Gold 22.1 supports direct upgrade installations from WhatsUp Gold v18.x, 19.x, 20.x, and 21.x. Refer to the Installing WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall. As always, before performing an upgrade be sure to back up your database, if using the SQL Express database included in WhatsUp Gold this can be done by the installer/updater before proceeding with the upgrade.

Important: Upgrades for WhatsUp Gold custom database modifications are not supported.

If the WhatsUp Gold installer detects database changes to your WhatsUp Gold database schema, it warns you of the issues and proceeds with the install. In future WhatsUp Gold releases, the installer will not proceed until the installer warnings are addressed.

Offline Installation and Activation

Important: Download the package from your account using a connected machine, then run the installer on your designated server. When prompted to enter your activation number, select Use offline activation mode and proceed with the activation process. If you are an evaluator and do not have access to an account, please contact Customer Service for assistance.

Note: Customers with pure IPv6 environments must use offline activation.