The error “530 user access denied” indicates that you are not properly logged on to the server. Make sure the information on the Host Info dialog of site options is correct. Common problems are spaces, case sensitive entries, or incorrect user name or password. If you are unsure whether or not you are using the correct user name and password, contact the FTP
site administrator.
Most FTP sites support anonymous logins where you do not have to have an actual account on the FTP site in order to download files; the user ID is the word Anonymous and the password is your e-mail address. To test this, try connecting to the Ipswitch FTP site (ftp.ipswitch.com) using the user ID “Anonymous.”
If you do have to have an actual account on the FTP server, for example, a server where you place your web pages, then you will need to obtain a user ID and password from the server administrator and enter them in the host information tab.